Customer Service Representative

Customer Service Representative

Leominster - Leominster, MA 01453

Overview

Position Type Full Time Category Customer Service

Description

POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT: CUSTOMER SERVICE

JOB TYPE: FULL-TIME, NON-EXEMPT

FUNCTION

Provide excellent customer service support both externally and internally in conjunction with corporate and customer expectations.

RESPONSIBILITIES

• Provides phenomenal customer service support to both our external dealers as well as internally between departments in the company
• Manages all assigned projects/orders to ensure that all details are in correct & follows to completion
• Quickly resolves problems by listening to the customers. Understanding their complaint; determining the root cause of the problem; communicating and expediting the best solution to resolve the problem.
• Understands AIS' sales, purchasing, manufacturing and computer system as it pertains to customer satisfaction.
• Work closely with our Sales team to make dealer relationships successful
• Follow up with customers on acknowledgement sign-offs
• Actively performs follow up activities within their assigned territory.
• Meets and/or exceeds mutually agreed upon goals and objectives.
• Adheres to established company policies and procedures.
• Assumes additional responsibilities as requested.

EDUCATION/EXPERIENCE

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Possession of a high school degree or associates degree from and accredited college or university and,
• Two or more years of work experience of similar duties as described above.

KNOWLEDGE

• Strong computer skills, MS Office – Excel, Word, PowerPoint, HRIS
• Strong analytical and problem-solving skills
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Demonstrated high level of integrity and business ethics.
• Demonstrated high personal performance standards with desire and ability to continuously learn and achieve results (i.e., holding oneself accountable for results).
• Ability to work in fast-paced, rapidly changing environment at all levels of organization.
• Ability to effectively use office automation, communication, software, and tools used in AIS office environment.
• Strong understanding of Customer Service Role within a manufacturing industry.
• Performs other duties as assigned.

At AIS, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

EEO/AA Statement

As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

This organization participates in E-Verify Employment Eligibility Verification.

AIS is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of AIS must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.