Veterinary Receptionist

Job Description

Central Baldwin Veterinary Hospital is seeking a compassionate, organized, and customer-focused Client Service Representative to join our growing team. As the first and last point of contact for our clients and patients, our CSRs play a vital role in creating a welcoming, positive experience for pets and their families. We're looking for someone who genuinely loves animals, enjoys helping people, and thrives in a fast-paced veterinary environment.

What You'll Do

• Greet clients and patients with a friendly, professional, and compassionate attitude.
• Provide an excellent and efficient client experience from check-in through check-out.
• Answer and manage a multi-line phone system, including responding to client questions, screening for service needs, and scheduling appointments.
• Process incoming and outgoing patients and accurately handle payments and transactions.
• Monitor and respond to client text message communications in a timely manner.
• Monitor incoming online pharmacy requests and route them according to hospital procedures.
• Handle incoming and outgoing mail, email communications, and other administrative tasks.
• Maintain accurate client and patient records within practice management software.
• Document and maintain client information, service data, and other pertinent information within hospital software systems.
• Monitor the client waiting area to ensure cleanliness, comfort, and organization.
• Assist in communicating hospital policies, services, and recommendations to clients.
• Escalate complex client concerns or operational issues to senior team members when appropriate.
• Support the veterinary team with additional administrative duties as needed.

What We're Looking For

• A genuine love for animals and a passion for providing outstanding client service.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Positive, dependable, and team-oriented attitude.
• Comfortable using computers, email, and practice management software.
• Willingness to learn veterinary terminology and hospital procedures.

Qualifications

• Minimum of one (1) year of customer service, receptionist, or related experience required.
• Veterinary reception or veterinary hospital experience preferred.
• Experience working with a multi-line phone system preferred.
• High school diploma or equivalent required.

Why Join Central Baldwin Veterinary Hospital?


This is an exciting time to join our hospital. We are actively growing, implementing positive changes, and building a culture centered on teamwork, communication, and high-quality patient care. Team members have the opportunity to contribute ideas, support one another, and play an important role in shaping the future of our hospital. If you enjoy helping people, love animals, and want to be part of a team that makes a difference every day, we'd love to hear from you.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose : Give pets and the people who love them more quality years together

Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.


Values : Care Deeply, Do What's Right, One Team, Own It, Shape What's Next


One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.


At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.