Customer Service - Shipping & Receiving

Job Description

Job Description

Description:

About Us:

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.

Position Overview:

This position is responsible for receiving and shipping of inventory for the branch. This position is critical in the success of the branch operations.

Key Responsibilities:

· Responsible for the day-to-day management of inventory through receiving all inventory items into the system, including transfers

· Inspect deliveries for correct items, quantities, and visible damage

· Unpack and stage items- sort and put inventory items away

· Manages the daily outbound freight- UPS, FedEx, Southeastern for customer orders and transfer shipments

· Conducts the branch cycle counts and works with manager on discrepancies

· Responsible for bin adjustments

· Works in conjunction with the manager on creating or deleting part numbers

· Runs inventory part reports for Branch Manager

· Manages warranty returns for all manufacturers excluding service items

· Assists with parts lookup

· Acts as a backup when necessary for the counter and answering phones

Required Qualifications:

· High school diploma or equivalent

· 2+ years of inventory management experience

· Strong attention to detail

· Ability to troubleshoot and research parts or products online (vendor sites, catalogs)

· Accurate data entry skills and experience using inventory management systems

· Capable of routinely lifting or moving inventory weighing up to 50 pounds

Skills & Competencies:

· Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential

· A proven aptitude for delivering top-notch customer service experiences

· A keenness to learn, adapt, and implement new technologies and mythologies

· Ability to multi task

Benefits:

· Competitive Compensation

· Medical, Dental, Vision, Short and Long Term Disability, Life Insurance

· Paid Time Off and Paid Holidays

· 401(k) with Company Match

· Employee Referral Program

· Opportunity of Advancement

· Paid Training and Certifications

· Free Counseling Services- EAP

· Product Discounts

· Weekends Off!

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.