Customer Service/Sales Representative

Job Description

Job Description

Customer Service / Sales Representative with Growth and Bonus Opportunities

SwimKids Utah – Pleasant Grove, UT
Part-time (10–20 hours per week) | Starting at $15–$16/hr with retention bonuses, bonuses for good grades, free family swim lessons, 401(k), and opportunities for raises every 6 months

Looking for more than just a typical customer service job?

At SwimKids Utah, our Customer Service / Sales Representatives play a key role in helping families feel confident, supported, and excited about their swim lesson experience. This position is perfect for someone who loves helping people, enjoys a fast-paced environment, and wants an opportunity to grow professionally while working in a fun, positive workplace.

If you're energetic, organized, and motivated to learn, this is a great opportunity to build valuable communication, sales, and customer service experience while making a real impact on families in your community.

This position is especially great for students, stay-at-home moms returning to the workforce, and anyone looking for flexible part-time work with long-term growth potential.

What We Offer

• $300–$700 sign-on bonus
• Performance bonuses and advancement opportunities
• Opportunities for raises every 6 months
• Flexible part-time scheduling
• 401(k)
• Bonuses for good grades (great for students!)
• Free swim lessons for your family
• A supportive, upbeat team culture
• Real opportunities for career growth within the company

We actively promote from within, and many of our team members grow into leadership, enrollment, operations, and management roles over time.

About SwimKids Utah

At SwimKids, we specialize in teaching essential water safety and survival skills using a proven, kid-centered curriculum. Our four core values - "Just keep swimming," "It's all about the kids," "No TV dinners," and "We care" - guide everything we do.

We believe in creating a positive, active environment where kids and staff can grow. Our team members play a key role in delivering exceptional experiences to families, and we work hard to make SwimKids a fun, rewarding place to work.

What You'll Do

As a Customer Service / Sales Representative, you'll be the friendly voice and welcoming presence of SwimKids. In this role, you will:

• Help families understand their class options and enroll in the right lessons
• Keep class schedules organized, accurate, and running smoothly
• Answer incoming calls and assist with customer questions and concerns
• Provide a positive, professional experience for every family
• Support a fun, health-focused environment for kids and parents
• Help improve customer retention and overall family satisfaction
• Work closely with instructors and team members to create a smooth customer experience

What We're Looking For

• Strong customer service and communication skills
• Ability to stay organized in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Friendly, upbeat, and solution-oriented mindset
• Someone who thrives in a team-oriented environment
• Comfortable learning new systems and technology
• Willingness to grow, accept feedback, and take initiative

Schedule

• Part-time: 10–20 hours per week
• Flexible scheduling based on availability and business needs
• Some evening or Saturday availability may be needed

Specific scheduling will be discussed during the interview process.

Zero Tolerance Policy

At SwimKids, "It's All About the Kids" isn't just a value - it's our foundation. We enforce a strict zero-tolerance policy for any form of child abuse, neglect, harassment, discrimination, or unsafe behavior. Every team member is expected to uphold the highest standards of professionalism, safety, and respect at all times. Any violation of this policy will result in immediate disciplinary action, up to and including termination and reporting to the proper authorities.

Ready to Join Our Team?

This part-time position offers flexible hours, growth opportunities, and a quick, 3-minute mobile-friendly application. We'd love to meet you!

Location: Pleasant Grove, UT 84062