Client Concierge

Job Description

Job Description

The Client Concierge at Robinson & Casey, PLLC, serves as the central point of connection for families navigating complex legal and behavioral health situations. This role ensures a seamless client experience from onboarding through case progression by coordinating communication between attorneys, paralegals, and clients, while providing empathetic, high-touch support. The Client Concierge reinforces the firm’s commitment to responsiveness, clarity, and compassion, helping families feel guided, informed, and supported at every stage of their legal journey

The Client Concierge is a non-attorney responsible for ongoing case coordination and communication with families, professional referents, and treatment facilities, ensuring consistent, high-quality service across all touchpoints.

Who We Are

At Robinson & Casey, we believe that compassion and doing things the right way go hand in hand. We specialize in Behavioral Health Law — the Marchman Act and Guardianship — which means we walk alongside families in the hardest moments of their lives, guiding them down proven legal paths to lifesaving treatment for their loved ones. 

We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward — through systems that work, processes we trust, and a team that shows up for every family we serve. 

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do. 

Please note: Out of courtesy to our office, please apply online. Applicants who call the Firm will not be considered .

$70,000 - $75,000

• Serve as the primary point of contact for clients, ensuring a seamless and supportive experience from onboarding through case progression.
• Coordinate communication between attorneys, paralegals, and clients to maintain clarity and responsiveness at every stage of the legal process.
• Provide empathetic, high-touch support to families navigating complex legal and behavioral health situations.
• Facilitate ongoing case coordination and communication with families, professional referents, and treatment facilities.
• Ensure consistent, high-quality service across all client touchpoints, reinforcing the firm's commitment to compassion and integrity.
• Assist in scheduling and organizing meetings, ensuring all parties are informed and prepared.
• Maintain accurate and up-to-date client records, safeguarding confidentiality and privacy at all times.

• Experience in client-facing roles, ideally within the legal or behavioral health sectors.
• Ability to communicate with empathy and clarity, ensuring clients feel heard and supported.
• Proven track record of managing multiple tasks and priorities in a fast-paced environment.
• Strong organizational skills to maintain accurate client records and coordinate schedules effectively.
• Ability to work collaboratively with a team, fostering open communication and mutual support.
• Proficiency in using office software and communication tools to streamline client interactions.
• Commitment to maintaining confidentiality and safeguarding client privacy at all times.
• At least 3 years of experience working in a customer-oriented environment.
• Education and/or work experience equivalent to a bachelor’s degree
• Experience with CRM, particularly reporting, required
• Real-life experience & a few “battle scars” to give you empathy and understanding are assets
• Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus

What We Offer

• Competitive compensation
• A structured, growth-focused environment with clear expectations
• Purpose-driven work
• The opportunity to contribute to something meaningful and well-run

At Robinson & Casey, we believe there is a right way to serve families in crisis — through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability — people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.