Operations Manager, US Pest

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! Job Overview The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability to maximize technician success and retention, and to ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention. Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels. Review and evaluate ongoing technician performance (via ride‑a‑longs and audits). Respond diligently and compassionately to customer concerns. Ensure overall service quality to maximize customer retention. Fill in periodically on customer appointments to help close temporary staffing gaps. Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively. Ensure safety standards are met or exceeded and all operations are compliant with regulations. Monitor and maintain inventory levels of pest / termite control and home services products. Required Qualifications High school diploma (or GED). Maintain licenses/certificates as required by federal, state, and/or local regulations. Maintain valid driver’s license. Adept at problem solving and identifying practical solutions. Ability to effectively lead and motivate others. Good aptitude for basic/intermediate math for calculations related to sales/service. Strong communication skills (verbal, written, presenting). Ability to build rapport easily and establish trust with customers and employees. Physical Demands and Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects. Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling. Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways. Going up and down stairs, ladders, scaffolding, ramps, and poles. Operating a motor vehicle safely. Ensuring vehicle and other equipment is maintained and kept clean. Wearing personal protective equipment, including OSHA‑compliant respirators. Having healthy vision to perform detail‑oriented activities at distances close to the eye or within arm’s reach. Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold). Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended (50–60 hours/week) schedule during peak season. Travel Requirement Travel up to 100% of time within assigned territory(s). Base Pay Range Yearly: $57,000.00 - $92,000.00. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Benefits All Full‑Time Colleagues qualify for the following and Part‑Time Colleagues qualify for most benefits after they meet certain criteria. Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. 401(k) retirement plan with company‑matching contributions. Vacation days & sick days. Company‑paid holidays & floating holidays. A company mindset that prioritizes health, safety, and flexibility. Training and professional development programs available. Tuition Reimbursement benefits (for FT Colleagues). Compliance & EEO Statements This company is a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. #J-18808-Ljbffr Rentokil Pest Control North America