Commercial HVAC Field Service Supervisor

Service Field Supervisor

The Service Field Supervisor oversees a team of HVAC field technicians and is responsible for the maintenance and repair of HVAC systems utilizing knowledge of refrigeration theory, electrical schematics, pneumatic and electronic control systems.

Supervisory Responsibilities:

• Ensures safe work environment for team by education and training in safe work practices
• Responsible for development and training of the technicians on their respective team
• Serves as liaison between the field and the office
• Serves as technical advisor for the team, whether directly or indirectly (finding the correct resource)
• Assists Dispatch in assigning work and matching jobs with technician skillsets
• Enforces expectations for the technicians and the team around customer satisfaction, performance, safety, teamwork, and professionalism and personally adhere to them
• Provides regular feedback and coaching to technicians on the team on their performance to expectations
• Assists Area Service Manager in hiring, disciplinary process, and firing
• Assists Area Service Manager with onboarding process for new technicians
• Reviews and understands team metrics and financials with Area Service Manager; makes necessary adjustments based on results
• Oversight of annual inventories for field technicians
• Represents team at quarterly Town Halls and provides team with feedback, including any updates
• Performs annual performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performance
• Provides leadership by encouraging, challenging and nurturing individual growth and career path of team technicians.
• Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)
• Forecasts anticipated staffing needs for your territory with the Service Manager and Dispatcher
• Directly supervises HVAC Field Technicians and HVAC Field Technician Apprentices
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring and training associates; planning, assigning, and directing work; appraising performance; coaching and mentoring; addressing complaints and resolving problems.

Other Essential Duties & Responsibilities include the following:

• Identifies, analyzes, diagnoses, and repairs systems and equipment at customer's location.
• Performs repairs, site surveys, replacement, and modifications as needed or requested by customers.
• Documents work by completing paperwork on each job.
• Represents Company by serving as a direct customer contact.
• Knowledgeable of the products and services offered by Brady in order to be effective in the sales of those products and services.
• Recognizes opportunities and actively promotes sales.
• Stays up-to-date on all manufacturers' products through continuous education and training and development.
• Provides technical support to customers.
• Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices.
• Collaborate with all Employees to uphold the company's mission and values.

Skills & Qualifications:

• Associate's degree or equivalent from an accredited institution or certificate in Heating, Ventilation, and Air Conditioning
• 10+ years minimum of related experience
• Universal EPA certification
• Working knowledge of Microsoft Office software
• Ability to pass drug screening
• Ability to prove US employment eligibility

Physical Demands & Environmental Exposure:

• Material handling demands include lifting from floor level to overhead
• Ability to lift and carry or otherwise move up to 25 pounds regularly
• Ability to lift and carry or otherwise move up to 50 pounds frequently
• Ability to lift and carry or otherwise move up to 115 pounds occasionally
• Regularly required to stand, walk, bend, stoop, crouch, kneel, balance, and climb with occasional sitting and laying
• Regularly required to talk and/or hear; use hands to operate objects, tools or controls; and reach with hands and arms
• Noise level is usually loud
• Regularly exposed to outside weather conditions and mechanical/equipment rooms
• Occasionally exposed to extreme weather conditions
• During job site visits, the Associate is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job. The Employer reserves the right to amend this description at any time with or without notice to the Associate. I agree to perform the above referenced duties while upholding our company values.