Account Executive

Job Description

Job Description

Spartan Graphics is seeking a relationship-focused Account Executive to manage and grow a key, established customer relationship. This position will serve as the primary point of contact for a large strategic client, ensuring their needs are understood, expectations are met, and opportunities for continued growth are identified.

The ideal candidate is highly organized, responsive, commercially minded, and comfortable working closely with customers and internal teams to move projects from initial request through completion. This is an excellent opportunity for someone who enjoys building strong customer partnerships and becoming a trusted extension of their client's team.

Key Responsibilities

• Serve as the primary day-to-day contact for a large, established customer account.
• Build and maintain a strong, long-term relationship with key customer contacts.
• Understand the customer's business, needs, priorities, and expectations.
• Manage incoming customer requests, projects, quotes, orders, and follow-up activities.
• Coordinate closely with internal teams including estimating, customer service, production, purchasing, scheduling, and operations to ensure customer commitments are met.
• Proactively communicate project status, timelines, changes, and potential issues to the customer.
• Identify opportunities to expand the relationship and grow revenue within the assigned account.
• Prepare and present pricing, proposals, and other customer-facing materials as needed.
• Partner with internal teams to resolve customer concerns and ensure a high level of customer satisfaction.
• Monitor account activity, sales performance, and customer trends.
• Maintain accurate customer and opportunity information within the company's CRM and other systems.
• Participate in customer meetings, business reviews, and onsite visits as appropriate.
• Develop a strong understanding of Spartan Graphics' products, capabilities, processes, and competitive advantages.
• Maintain a high level of responsiveness and professionalism in all customer interactions.
• Support other sales and customer initiatives as needed.

Qualifications

• 3+ years of experience in account management, account executive, customer success, sales, or a related customer-facing role.
• Experience managing large or strategic customer accounts strongly preferred.
• Proven ability to build and maintain strong business relationships.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and follow-through skills.
• Ability to collaborate effectively with cross-functional teams.
• Comfortable discussing pricing, timelines, customer requirements, and business needs.
• Proficiency with Microsoft Office and CRM systems.
• Experience in printing, graphics, manufacturing, packaging, or a related industry is preferred but not required.

What We're Looking For

The right person will be someone who:

• Takes ownership of the customer relationship.
• Is proactive rather than waiting for customers to ask for help.
• Can balance customer needs with internal business priorities.
• Builds trust through responsiveness, communication, and follow-through.
• Is comfortable working in a fast-paced manufacturing environment.
• Enjoys developing deep knowledge of a customer's business and becoming a trusted partner.
• Is willing and able to work primarily onsite in Sparta, Michigan to build strong relationships with the customer and internal teams.

Base Salary - $40,000 - $50,000 annually + commission