Desktop Support - Boise, ID
STI
Major Duties and Responsibilities : (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
Knowledge, Skills, and Abilities: • Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions; • Experience migrating end user emails and documents to Outlook and OneDrive; • Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred; • Experience troubleshooting with Microsoft Windows 10; • Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts; • Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred; • Knowledge of court processes and court information systems preferred; • Skill in providing excellent customer service; • Ability to travel throughout the state as needed; • Ability to communicate effectively verbally and in writing; • Ability to understand impacts of software, system, or application changes on customers; • Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts; • Ability to work independently.
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
- Installs, configures, and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with office moves, adds, and changes as required.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required.
- Three years of IT support experience.
- Bachelor's Degree preferred.
Knowledge, Skills, and Abilities: • Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions; • Experience migrating end user emails and documents to Outlook and OneDrive; • Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred; • Experience troubleshooting with Microsoft Windows 10; • Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts; • Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred; • Knowledge of court processes and court information systems preferred; • Skill in providing excellent customer service; • Ability to travel throughout the state as needed; • Ability to communicate effectively verbally and in writing; • Ability to understand impacts of software, system, or application changes on customers; • Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts; • Ability to work independently.
Vacancy posted 9 hours ago
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