Help Desk/Information Systems Specialist - Microsoft 365 & User Support

Help Desk/Information Systems Specialist - Microsoft 365 & User Support

We are seeking an experienced Help Desk / Information Systems Specialist to deliver high-quality technical support to our attorneys and staff. This role is ideal for a customer-service-oriented IT professional with strong Microsoft 365 expertise who enjoys solving problems and helping others work efficiently. You will serve as a primary point of contact for technical issues, support onboarding and offboarding processes, and contribute to a collaborative IT team in a dynamic law firm environment.

Miller Nash is an established firm with both strong traditions and modern sensibilities. Although our roots in the Pacific Northwest go back more than a century, we pride ourselves on being creative thinkers who are committed to serving our clients, our community, and each other in smart and innovative ways. Our attorneys and staff enjoy collaborating with one another, and it shows. Candidates and new members of our team often tell us that they are most impressed by the genuine collegiality and caring at our firm.

Your role as Help Desk / Information Systems Specialist will be essential in ensuring our attorneys and staff can work efficiently and without disruption by providing timely, high-quality technical support and maintaining smooth IT operations across the firm.

Core duties include:

• Responding to help desk requests via ticketing system, phone, and in person, troubleshooting and resolving issues with laptops, mobile devices, printers, Microsoft 365 applications, and connectivity.
• Supporting onboarding and offboarding processes, including device provisioning, user account management, and coordination with HR.
• Performing routine maintenance tasks such as updates, patching, and basic administration of DNS, DHCP, Active Directory, and related infrastructure.
• Documenting issues and resolutions, providing user training, and delivering excellent communication and follow-through.
• Participating in an after-hours on-call rotation and, once fully up to speed, providing later shift coverage (typically 9:00 AM – 6:00 PM or 9:30 AM – 6:30 PM) to ensure proper daily support coverage.

Must-haves:

• 5+ years of experience in a help desk, desktop support, or IT support role in a professional environment.
• Strong working knowledge of Microsoft Windows, Microsoft 365 (Entra ID, Intune, Defender, Exchange Online), Active Directory, and Office Suite applications.
• Proven customer service skills with the ability to communicate effectively with users at all levels.
• Ability to thrive in a fast-paced, team-oriented setting while managing multiple priorities.

Nice-to-haves:

• Previous experience in a law firm or professional services environment.
• Experience with user training and writing user-facing instructions.
• Technology certifications (e.g., CompTIA, Microsoft) and training/user education experience.

The benefits:

To view benefits information, please visit our Professional Staff Benefits page.

Compensation: Annual Compensation Range: $68,000-$85,000 (DOE). Potential for discretionary bonus.

The location:

This is a hybrid position. When working onsite, you may work at one of the following offices depending on your location:

Portland, OR: You will work out of our new offices located in a neighborhood with a vibrant, energetic streetscape. Located in the 11W building (1140 SW Washington Street) in downtown Portland, our offices reside in a recently completed 25-story mixed-use tower with curated ground-floor retail and underground parking. The property is a member of the West End Security District, which provides the neighborhood with highly effective private security and cleaning services.

Seattle: You will work out of our new offices located in Seattle's International District (605 5th Ave S.) across the street from Lumen Field. The office is also across the street from King Street Station and adjacent to the International District/Chinatown Station, offering convenient access to public transportation.

Boise: You will work out of our offices located in Boise's downtown core at the U.S. Bank Building (101 S. Capitol Blvd.). The building sits in the heart of the city, just steps from the Idaho State Capitol and along the vibrant Capitol Boulevard corridor, with easy access to nearby dining, the Boise River Greenbelt, and other downtown destinations. It also offers convenient proximity to public transportation options.

Long Beach, CA: You will work out of our office located at the Catalina Landing of Downtown Long Beach, along the waterfront beside the Aquarium of the Pacific and Shoreline Village. Home to the Catalina Express, we are adjacent to the Long Beach Port and near the intersection of Shoreline Drive West and Golden Shore Street.

Interested? If you are qualified and interested in being a part of our collaborative team, please apply.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and HR mailbox are for candidates only. If you are a recruiter, search firm, or employment agency, and do not have a signed contract with Miller Nash LLP (MN) and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if MN hires the candidate. Direct contact with MN employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.