Customer Service Representative

Description

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Customer Service Representative

Contract to Hire: Fort Worth, Texas, US

Salary Range: 19.00 - 21.00 | Per Hour

Job Code: 371528

End Date: 2026-10-08
Days Left: 1 days, 3 hours left

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Note:

• The position is Onsite (No Work from Home).

Position Details:

• Position: Customer Service Representative (Level III)
• Industry: Banking/Financial Services
• Job Duration: 12 Months (Possible Extension/Conversion)
• Location: 4500 Amon Carter Blvd Fort Worth TX US 76155
• (Onsite - No Work from Home)
• Schedule: Monday - Friday (40 Hours/Week)
• Training Hours: Monday - Friday | 9:00 AM - 5:30 PM EST
• Post Training Work Schedule: 4X10 and 5X8 schedules available
• 4X10 schedule
• Monday, Thursday, Friday, Saturday (6 AM - 4:30 PM EST)
• Monday, Tuesday, Friday, Saturday (8 AM - 6:30 PM EST)
• Monday, Tuesday, Wednesday, Saturday (10:30 AM - 9 PM EST)
• Monday, Wednesday, Thursday, Sunday (6 AM - 4:30 PM EST)
• Monday, Thursday, Friday, Sunday (8 AM - 6:30 PM EST)
• Monday, Tuesday, Wednesday, Sunday (10:30 AM - 9 PM EST)
• 5X8 schedule
• Monday - Friday (10 AM - 6:30 PM EST)
• Monday - Friday (11 AM - 7:30 PM EST)
• Monday - Friday (12 PM - 8 PM EST)
• Monday - Friday (12:30 PM - 9 PM EST)
• Pay Rate: $18-$21/hour
• Pay Structure: Bi-Weekly (Once Every 2 weeks)
• Interview Process: In-Person Interviews - 7/9; 7/10; 7/13; and 7/14

Project Scope / Day-to-Day Responsibilities:

• Support participants with employer-sponsored 401(k), pension, and deferred compensation plans.
• Provide exceptional customer service by answering account-related inquiries.
• Guide customers through account transactions and retirement benefit processes.
• Process financial transactions accurately while maintaining compliance.
• Navigate multiple systems simultaneously while documenting customer interactions.
• Resolve customer concerns and de-escalate difficult situations professionally.
• Maintain confidentiality while handling sensitive customer information.
• Work in a fast-paced, high-volume call center environment.

Required Skills:

• 2+ years of Customer Service experience.
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems/screens.
• Proficiency in Outlook, Word, and PowerPoint.
• Strong typing and documentation skills.
• Ability to work in a high-volume call center environment.
• Excellent problem-solving and conflict-resolution skills.
• Ability to handle confidential information professionally.
• Positive attitude and willingness to accept coaching.

Nice to Have Skills/Experience:

• Banking or Financial Services experience.
• Call Center experience.
• Experience supporting retirement or benefits-related products.
• Strong customer relationship management skills.
• Self-motivated and team-oriented mindset.

Important Expectations:

• Professional business casual attire is required (including interviews).
• Strong attendance and punctuality are mandatory.
• Time off during the training period is strongly discouraged.
• Must be comfortable working onsite throughout training.
• Cell phone usage is restricted during work hours except in designated areas.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

• Customer Service
• Call Center
• Customer Support
• Financial Services
• Banking
• Retirement
• 401(k)
• Pension
• Financial Transactions
• Account Support
• Transaction Processing
• Data Entry
• MS Office
• Communication Skills
• Customer Relations
• Computer Skill

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Milan Sharma
• View email address on click.appcast.io

Apply Now