Lead Business Analyst

Job Description

Job Description

We are looking for an experienced Lead Business Analyst to drive business analysis efforts for technology initiatives serving government organizations in New York, New York. This role will translate operational needs into practical solutions, improve service delivery through process and system enhancements, and partner closely with technical and business teams to support successful implementation and adoption. The ideal candidate brings strong public sector insight, structured analytical methods, and the ability to guide stakeholders through complex transformation initiatives.

Responsibilities:
• Lead discovery sessions, stakeholder interviews, and working meetings to define operational goals, document current challenges, and clarify business priorities.
• Produce clear analysis artifacts such as business requirements documents, functional specifications, user stories, process maps, and acceptance criteria to support delivery teams.
• Evaluate existing workflows and recommend improvements that increase efficiency, strengthen citizen-facing services, and support better organizational outcomes.
• Partner with cross-functional teams to align business objectives with application development, enterprise platforms, integrations, and cloud-based solutions.
• Support the full software development life cycle by contributing to planning, requirements refinement, solution validation, and implementation readiness.
• Create and coordinate test scenarios, oversee user acceptance testing activities, and monitor defects or enhancement items through resolution.
• Act as the primary liaison among business units, technology teams, and external partners to maintain shared understanding and project momentum.
• Develop training materials, facilitate end-user education sessions, and encourage effective adoption of new tools, processes, and reporting capabilities.