Community Management Specialist

Overview Openwork is assisting a firearm manufacturing company located in Smyrna, GA to seek a Community Management Specialist. Shift is 8:00 AM to 4:30 PM. Pay is $23.40 per hour. Duties and Responsibilities General Duties: Responsible for executing community response strategies and engagement through various communication channels as the brand to further develop the community. Monitor general inquiries and community engagements, cultivating new communities and managing branded online communities on the company’s behalf using Facebook, Instagram, Twitter, YouTube, forums, blogs and other social media channels. Provide assistance to the content creation team and relevant content recommendations based on community feedback and engagement through tracking metrics and monitoring relevant conversations. Administrative Assistant Duties: Serve as the Administrative Assistant to the Marketing Director. Implement social media and communication campaigns through engagement with communities that align with larger communication strategies. Provide recommendations and assistance in content creation for engaging text, image and video development. Respond to comments and customer queries in a timely manner on company-managed social platforms and general blogs and forums. Respond to and assist with customer queries, donation and sponsorship requests, and event support requests through various channels of communication. Monitor and report on social listening, community and media engagement, sponsorships, and event support. Organize and participate in events to build community and boost brand awareness. Coordinate with Marketing and Communications teams to ensure brand consistency and messaging. Maintain product knowledge and availability within market spaces. Build relationships with customers, potential customers, industry professionals and journalists. Stay up-to-date with digital technology trends. Contribute to team effort by accomplishing related results as needed. Qualifications Ability to identify and track relevant community metrics such as repeat attendance and engagements. Ability to interpret website traffic and online customer engagement metrics. Attention to detail and ability to multitask. Ability to remain flexible, handling changing priorities and tight deadlines. #J-18808-Ljbffr Partnership-Recruitment