Call Center Representative (Onsite)

Job Description

Job Description

We are looking for a customer-focused Call Center Representative to support a fast-paced service team. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing multiple tasks at once, and delivering a detail-oriented experience on every call. The person in this role will respond to incoming inquiries, document interactions accurately, and work closely with internal teams to resolve issues efficiently.

Responsibilities:
• Respond to a large volume of inbound customer calls with patience and a service-oriented approach.
• Address questions, explain services or products clearly, and guide customers toward effective resolutions.
• Navigate several computer platforms at once to locate account details and provide accurate information during each interaction.
• Record call details thoroughly and maintain up-to-date customer information within internal systems.
• Handle concerns with empathy and sound judgment while working to create a positive customer experience.
• Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters.
• Consistently meet established performance goals related to quality, productivity, and customer satisfaction.
• Maintain current knowledge of company procedures, service offerings, and relevant industry updates.• At least 1 year of recent experience in an inbound call center environment.
• Minimum of 2 years of customer service experience in a fast-paced setting.
• Strong verbal and written communication skills with a detail-oriented and approachable style.
• Ability to use multiple computer systems efficiently while speaking with customers in real time.
• Solid multitasking skills and the ability to stay organized during high call volumes.
• Typing speed of at least 35 words per minute.
• Availability to work evenings, weekends, and overtime when business needs require.
• Bilingual Spanish and English communication skills are an advantage.