ServiceNow Business Analyst

Responsibilities:• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform • Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines • Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies • Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.• Ensures that documentation is updated when change requests are approved for the project.• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. • Operates as a liaison between technical personnel and the appropriate Client and / or account teams.• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.• Supports team information sharing and on-boarding of colleagues as the team grows.• Provides input on processes, procedures, or new approaches.• Have the ability to work independently and be very focused on meeting deadlines and exceedingcustomer expectationsRequirements:• Knowledge on with ServiceNow • Applicant must have excellent troubleshooting and problem solving skills• Strong customer service skills• Strong analytical skills• Ability to communicate effectively with customers and peers• Accurate and comprehensive documentation skills• Ability to multi-task and work under strict deadlines• Ability to respond quickly to problems and changes• Perform duties with limited supervision• 8 years’ experience in Service Management either working as a business analyst with the ITIL disciplines (Incident, Problem, ChResponsibilities:• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform • Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines • Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies • Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.• Ensures that documentation is updated when change requests are approved for the project.• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. • Operates as a liaison between technical personnel and the appropriate Client and / or account teams.• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.• Supports team information sharing and on-boarding of colleagues as the team grows.• Provides input on processes, procedures, or new approaches.• Have the ability to work independently and be very focused on meeting deadlines and exceedingcustomer expectationsRequirements:• Knowledge on with ServiceNow • Applicant must have excellent troubleshooting and problem solving skills • Strong customer service skills • Strong analytical skills• Ability to communicate effectively with customers and peers • Accurate and comprehensive documentation skills • Ability to multi-task and work under strict deadlines • Ability to respond quickly to problems and changes • Perform duties with limited supervision• 8 years’ experience in Service Management either working as a business analyst with the ITIL disciplines (Incident, Problem, ChResponsibilities:• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform • Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines • Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies • Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.• Ensures that documentation is updated when change requests are approved for the project.• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. • Operates as a liaison between technical personnel and the appropriate Client and / or account teams.• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.• Supports team information sharing and on-boarding of colleagues as the team grows.• Provides input on processes, procedures, or new approaches.• Have the ability to work independently and be very focused on meeting deadlines and exceedingcustomer expectationsRequirements:• Knowledge on with ServiceNow • Applicant must have excellent troubleshooting and problem solving skills• Strong customer service skills• Strong analytical skills• Ability to communicate effectively with customers and peers• Accurate and comprehensive documentation skills• Ability to multi-task and work under strict deadlines• Ability to respond quickly to problems and changes• Perform duties with limited supervision• 8 years’ experience in Service Management either working as a business analyst with the ITIL disciplines (Incident, Problem, ChPosting Date:Department: -