(1734) Quality Management Specialist/Client Rights Officer

Knowledgeable in client rights, behavioral health services, regulatory compliance, and quality management principles. Skilled in complaint resolution, regulatory, reporting, auditing, data analysis, and continuous quality improvement (CQI). Exceptional written and verbal communication skills are required, including the ability to clearly and professionally communicate complex or sensitive information. Able to work independently and collaboratively within an interdisciplinary team. Able to interpret regulatory requirements, identify trends and risk areas, and communicate findings clearly to staff and leadership. Demonstrates strong critical thinking, organization, professional judgement, attention to detail while managing multiple priorities and deadlines. Able to work independently and collaboratively with clients, families, program leadership, regulatory entities, and interdisciplinary teams. Adaptive and innovative in problem-solving while prioritizing needs during crisis situations. Committed to client advocacy, confidentiality, regulatory compliance, and continuous improvement across agency services. Committed to ongoing training and professional development . Maintains no more than 15%-25% (as needed) of time as a mobile, field-based presence across service locations to observe clinical practices, support staff understanding quality and compliance expectations, and verify the effective implementation and sustainability of corrective actions. Why Join Us? Meaningful Work – Make a direct impact on the lives of youth and families. Professional Growth – Access to ongoing training and skill development. Collaborative Environment – Work alongside dedicated professionals in a supportive team. Location: In-person at a designated BTCS clinic; routine local travel between BTCS service locations required. Hourly Salary Range: $31.80 – $35.55

• 1.00/hour, previous experience in a similar position
• 1.00/hour, tenure with BTCS

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve. County County Bastrop County, Burnet County, Caldwell County, Fayette County, Gonzales County, Guadalupe County, Lee County, Williamson County Credentials Minimum Qualifications Independent Clinical License; i.e. LCSW, LPC, LMFT etc. Minimum 2+ years’ direct care experience in behavioral health, IDD services, healthcare, quality management, compliance, client rights, case management, or a related human services setting. Exceptional written and verbal communication skills. Demonstrated knowledge of behavioral health services, client rights, healthcare terminology, documentation standards, and regulatory or compliance requirements. Experience conducting medical/chart reviews, audits, compliance monitoring, or other quality assurance activities. Experience with Electronic Medical Records Systems and reviewing clinical documentation. Proficiency with Microsoft Excel, Word, PowerPoint, TEAMS. Must meet organizational standards regarding performance, conduct and quality of care. Must have valid Texas driver’s license and maintain approved driver’s status throughout employment. Ability and willingness to travel routinely between agency service locations to conduct on-site observations, provide staff support and technical assistance, and monitor implementation of corrective actions and quality improvement activities. Preferred Qualifications Experience with Texas Bureau of Vital Statistics. Experience with reading and understanding autopsy and toxicology reports. Experience with Client Rights and reporting requirement for right violations, neglect, and abuse. Experience conducting clinical audits. Experience in and/or demonstrated knowledge of community health programs, including, but not limited to, behavioral health, SUD, IDD, ECI, Crisis Programs and related programs. Administration Address: 1009 N. Georgetown Street, Round Rock, Texas 78664 Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF) #J-18808-Ljbffr Bluebonnet Trails Community MHMR Center