SEASONAL BEACH PATROL DISPATCHER

SEASONAL BEACH PATROL DISPATCHER

SALARY: $14.00 per hour

SECTION I - JOB DESCRIPTION

SUMMARY:

Dispatcher work involves evaluating and managing radio calls to determine the appropriate level of emergency medical service (EMS) and/or rescue assistance required, dispatching units, transmitting information and messages upon request and/or according to established procedures, interaction with field / management staff, data entry, and all other office related duties.

ESSENTIAL FUNCTIONS:

• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

• Record details of calls, dispatches, and messages.
• Question lifeguards to determine their locations, and the nature of their problems to determine type of response needed.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Receive incoming telephone or radio calls regarding emergency and non-emergency calls
• Maintain access to, and security of, highly sensitive materials.
• Maintain files of information relating to emergency calls such as personnel rosters, and reports
• Aid in other official Beach Patrol tasks
• Maintaining cleanliness of office area
• All training will be provided and paid for

SECTION II - JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

• Must be at least 16 years old.
• Must type at least 35
• Must pass drug screen.
• Obtain criminal background check clearance.
• High school graduate or GED.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Knowledge of computer hardware and software, including applications.
• Must be able to work under pressure and respond promptly to lifeguard and external agency calls.
• Must be able to handle a high stress environment, and have outstanding communication skills.
• Communicate effectively in English verbally and in writing.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of emergency medical procedures.
2. Remain calm and effective under heavy workloads and in emergency situations.
3. Exercise good judgment in emergency situations.
4. Determine priorities of emergencies.
5. Obtain and act on information quickly and accurately in emergency situations.
6. Comprehend and make inferences from written materials such as operations manuals.
7. Learn job-related material through oral instruction and observation, and reading to effectively perform job duties. This learning takes place in an on-the-job training setting.
8. Learn street locations, station locations, and geography of the areas served.
9. Learn to operate communications equipment (telephones, base radios, and computer terminals)

SECTION III - JOB DIMENSIONS

CONTACTS:

Lifeguard reports directly to Beach Safety Coordinator. Communicates with Local, State and Federal law enforcement entities, other Emergency Medical Service providers, other park system staff and the general public.

RESPONSIBILITY:

Dispatcher will maintain cohesive team interaction on a daily basis. Maintain professional relationships in both the internal work environment with co-workers and external work environment with the public and public agencies. The Cameron County Beach Safety Dispatcher should be able to exhibit professionalism and respond appropriately in highly stressful/emergency situations. Lifeguard staff must carry out written and verbal instructions. Beach Safety staff will be responsible for keeping flag advisory system updated.

WORKING CONDITION:

Work Schedule:

• Work full time hours during the season which is from Memorial Day through Labor Day.
• Must be able to work the major holidays including Easter, Holy Week, Memorial Day, Fourth of July and Labor Day weekends.
• Fill shifts as needed.

Work Environment:

• Working conditions are primarily in an office environment, but on occasions may be subject to outdoor work.

Physical Demands:

• Subject to sitting, walking, standing, bending, reaching and twisting to perform the essential job functions.
• Utilize both gross and fine motor skills of the upper extremities including regular use of hands to finger, handle or feel, and reaching with hands and arms.
• Remain sitting for extended periods of time.

This is not a Civil Service covered position.

AA/EEO/MFD EMPLOYER