Seasonal Operations Dispatch Staff

Role Summary: Operations dispatch supervisors oversee the lead dispatchers, and other sub-departments in their section to ensure smooth operation and guest safety.


Duties:

• Willingness to accept the most effective role.

• Providing guests with exceptional service.

• Delegates tasks to lead dispatchers.

• Ensuring guest safety.

• Ensures that staffing requirements are met and use staff efficiently.

• Maintaining high standards of safety.

• Ensure that everyone's timecard is accurately representing their hours worked

• Ensure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptly

• Answering Dispatch phone to keep track of call ins, people who are late, and documented

• Keeping track of occurrence points allotted and providing/delegating verbal warnings promptly

• Making sure we have more than enough copies for the operating week.

• Answering Dispatch phone and answering questions about the park

• Checking for proper uniform before employee clocks in and providing uniform items needed at any point in the day

• Sending staff to the sections that need help as they clock in

• Updating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need.

• Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups.

• Giving verbal or written warnings to staff members needing corrective counseling.

• Overseeing Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently.

• Creating Excel/Word documents to assist with managing or informing staff.

• Communicate with EMS, Police, Supervisors, and Management as needed to comply with our Facilities EAP

• Effectively learn radio codes and communicate via radios

Qualifications:

• Must be at least 18 years old.

• Must be friendly and outgoing with a high customer service acumen.

• Required to maintain established performance levels.

• Must successfully complete a swim-test and lifeguard certification course.

Physical Requirements:

• Walking to and from your entire assigned area, climbing ladders and stairs when necessary.

• Standing with or without movement for extended periods of time.

• Exposure to multiple, high-stress situations at any given time.

• Sitting for extended periods of time

• Bending, pushing, pulling, and lifting heavy objects.

• Must be able to push up to 50lbs and lift up to 20lbs.

• Must frequently use hands/fingers to handle tools, or controls; and reach with hands and arms.