PST/Telecommunicator

Job Title

Dispatcher

General Definition of Work

Prior to application submission applicant must complete a typing test or submit a typing test completed with NCWORKS within the last 12 months. Must be able to type 25 words per minute in order to apply. Please submit your typing test as an attachment with your online application. Applications will not be considered until typing test is received.

Performs responsible technical work on an assigned shift dispatching police, fire and EMS personnel and equipment usually in response to emergency situations; does related work as required. Work is performed under regular supervision.

Essential Functions/Typical Tasks

Receiving calls for service and dispatching emergency services personnel.

• Receives police, fire and EMS emergency and service requests and calls.
• Operates radios, telephone, switchboard, alarm systems, recording devices and computer terminals.
• Dispatches emergency equipment and personnel where and when needed.
• Receives and transmits messages by radio and maintains radio log.
• Operates computerized interfaces for N.C.I.C. and D.C.I. systems.
• Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls.
• Types and files reports and records; assigns number to complaint and arrest forms.
• Enters and clears warrants and other information on computer terminal.
• Maintains warrant, incident and citation logs.
• Performs related tasks as required.

Knowledge, Skills and Abilities

General knowledge of the methods of operating the communication system; general knowledge of radio and teletype procedures; general knowledge of the geography of the City and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal courteously with the public under stressful conditions; skill in the operation of radio, telecommunications, computer terminal, data entry and general office equipment; ability to establish and maintain effective working relationships with associates.

Requirements

Education and Experience: Any combination of education and experience equivalent to graduation from high school.

Special Requirements: Obtain and maintain a current D.C.I. certification issued by the State of North Carolina. Criminal background checks required on final internal and external candidate(s) applying for this position with the City of New Bern. The City of New Bern is an Equal Opportunity Employer.