Patient Logistic Specialist

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Logistic Specialist with HCA Healthcare you can be a part of an organization that is devoted to giving back! Responsibilities Respond to phone calls with a sense of urgency and demonstrate good customer service skills Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care. Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs. Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications. Provide updates to customers on the status of patient case(s), i.e. assessment status and bed placement requests Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable) Qualifications Associate degree or higher preferred Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic or Practice etc.) Prefer experience in Behavioral Health (example Behavioral Health Tech) Possess good communication skills, verbal and written Possess good organizational skills and able to act on multiple tasks Proficient and understands medical terminology Scheduling Requirements 12 Hour Shifts – Required Flexibility in scheduling – Required Rotating Weekends – Required Holiday Shifts – Required Must live within 60 miles of a Patient Logistics Center Facility. PLC Locations include Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Equal Employment Opportunity We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare