Field Service Representative I, II, or III
Canon Business Process Services, Inc.
Overview Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs,
Responsibilities CUSTOMER SERVICE
What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team!
Responsibilities CUSTOMER SERVICE
- Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames
- Log outgoing and incoming items as required and review for accuracy/completeness
- Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
- Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
- Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
- Perform other administrative duties from inserting, copying and photocopying to faxing as needed
- Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
- Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
- Provide reception work such as answering telephones, taking messages and greeting visitors
- Move boxes, supplies or furniture; replace light bulbs
- May be requested to perform document scanning
- Prepare outgoing items for shipping
- Additional responsibilities that other employees at that site do not perform
- May prepare reports in order to measure productivity and prepare billing charges
- High school Diploma or equivalent
- 5 + years' experience working in a mailroom or professional office environment
- Able to assist other lower level FSRs as necessary
- Thorough knowledge of all shipping procedures
- Ability to perform all necessary computer skills required
- Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
- Excellent customer service, professional attitude and appearance are a must
- Ability to work overtime & meet deadlines
- Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
- May lift and/or move up to 50lbs.
What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team!
Vacancy posted 2 days ago
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