Sale Manager

Location: Remote (U.S.-based) / Hybrid with Vietnam Team

About the Role

XDENT LAB is building toward one clear goal:

To become the top-of-mind Removable Partial Denture outsourcing dental laboratory in Vietnam for U.S. dental labs.

We are looking for a U.S.-based Sales Executive who understands the dental lab industry deeply and can represent XDENT LAB as a trusted, long-term outsourcing partner, not just another offshore vendor.

This role is not about aggressive selling.
It is about building trust, credibility, and long-term volume partnerships.

Key Responsibilities

1. Represent XDENT LAB in the U.S. Market

• Act as the local face of XDENT LAB in the U.S.
• Communicate clearly our positioning:
  • Reliable
  • High-volume ready
  • Removable-focused specialization
• Build credibility with U.S. dental labs through professional, consultative conversations

2. Develop High-Value B2B Relationships

• Build and maintain relationships with:
  • Dental laboratory owners
  • Production managers
• Understand their:
  • Workflow
  • Pain points in outsourcing
  • Scaling challenges
• Position XDENT LAB as a strategic production partner

3. Drive Trial-to-Volume Conversion

• Initiate trial cases with qualified prospects
• Guide clients through onboarding and initial experience
• Convert successful trials into:
  • Recurring orders
  • Long-term, high-volume partnerships

4. Collaborate with Vietnam Production Team

• Work closely with:
  • Customer Support
  • Production
  • QC teams
• Ensure delivery aligns with brand promise:
  • Consistent quality
  • 2-3 day in-lab turnaround
• Provide insights from the U.S. market:
  • Pricing expectations
  • Competitor positioning
  • Outsourcing trends
• Contribute to:
  • Service improvement
  • Go-to-market strategy
  • Branding refinement

Requirements

1. Location & Background

• Must be a U.S. citizen or U.S.-based professional
• Strong understanding of U.S. dental lab market

2. Experience

• Minimum 5+ years in Sales / Business Development within a Dental Laboratory
• Proven experience working with:
  • Dental Lab Product
  • Lab-to-lab or lab-to-clinic workflows

3. Industry Knowledge

• Deep understanding of:
  • Dental lab production workflows
  • Outsourcing models
  • Quality expectations in the U.S. market

4. Communication

• Native or near-native English
• Strong ability in:
  • Consultative selling
  • Relationship building
  • Professional B2B communication

5. Mindset

• Long-term relationship builder (not transactional seller)
• Values trust, consistency, and reliability
• Comfortable working with offshore production teams
• High ownership and accountability

What Success Looks Like

• Establish XDENT LAB as a trusted outsourcing partner among U.S. dental labs
• Build a pipeline of qualified trial cases