Assistant Community Manager (421 Unit Apartment Community)

Assistant Community Manager

Uptown Fullerton - Fullerton, CA 92835

Overview

Salary Range $31.00 Hourly Position Type Full Time

Description

About the Organization:

Advanced Management Company (AMC) is a property management company, which was started in 1982 and built on a foundation of ethical business practices. Those same principles are in place today with more than 71 apartment communities in Southern California. Our properties are located in Orange County, San Bernardino County, and Los Angeles County! We were also voted a Top Workplace in Orange County by our very own team members.

Job Summary

The role of an AMC Assistant Community Manager requires high energy, a burning desire to make a difference in peoples lives and a commitment to anticipate and exceed the expectations of our residents, prospective VIPs and co-workers. This diverse role combines leasing, revenue and expense management, maintenance management, sales, customer service, marketing and leadership.

Essential Job Duties

• Leads daily team meetings to uphold AMC Employee Promise and Team Vision Statement and outlines priorities for the day in coordinance with Maintenance Supervisor.
• Walks the property daily to ensure curb appeal and to prepare the market window.
• Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents; including a property tour and follow up.
• Works with Community Manager and AMC approved screening company to process rental applications.
• Prepares or reviews leases and move-in packets and coordinates move-in process with new resident.
• Coordinates resident events with the intention of maximum participation and high resident retention.
• Understands target market of community by outlining marketing goals, preparing regular market surveys, communicating with and shopping surrounding communities, and managing advertising and promotions in conjunction with the marketing team.
• Prepares move-out paperwork on vacating residents and inspects vacant apartments with Service Director to determine any damages and schedule turnover maintenance required.
• Maintains thorough, organized, up-to-date and accurate resident files as well as renovation information input in MRI.
• Handles all monthly administrative tasks including but not limited to: collecting and posting rent, scanning bank deposits, preparing three day notices to pay rent or quit, supervising eviction proceedings, processing lease renewals and increases and reviewing financial budgets.
• Negotiates contracts, manages vendor performance, codes, approves and ensures vendor bills are submitted and paid on time through accounting system (AVID).
• Approves and reports all payroll information in Kronos to the corporate office before the scheduled deadline.
• Completes employee evaluations and provides constructive feedback and a career development plan. Inspires team members by defining a clear vision and goals and sets individuals up for success through strong leadership and communication.
• Conducts monthly safety meetings. Inspects the property regularly and report all safety hazards, damages and areas needing repair. Follows up to verify completion in compliance with OSHA, property insurance companies, company and risk management policies.
• Adheres to the Employee Handbook.
• Performs all other duties as assigned

Qualifications

• Industry managerial experience.
• Knowledge with MRI, leasing, revenue and expense management, maintenance management, sales, customer service, marketing and leadership.
• Ability to score at or above AMC standards on mystery shop report.
• Available to work evenings and weekends.
• Respond to emergency phone calls.
• Proficient computer skills in MS Word, Excel and Outlook as well as Email, Internet and Social Media as it pertains to marketing of community.
• Well-developed interpersonal, written and verbal reasoning and communication skills in English and ability to understand legal documentation and perform intermediate level mathematical calculations.
• Shows up to work on time, follows direction from Regional Director, interacts well with coworkers and residents and gives and receives feedback.
• Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with prospects, residents and vendors.
• Remarkable sales skills in demonstrating features, benefits and closing.
• Serve our VIPs with a welcoming and caring attitude.
• Behave in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills. Demonstrate personal and professional integrity at all times.
• Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
• Must maintain reliable transportation daily, valid drivers license and valid vehicle insurance.
• Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k & 3% Employer Matching Program
• Flexible Spending Accounts
• Vacation & Sick Live HappyTime
• Paid Holidays + Your Birthday!
• Annual Employee Health Expo providing free health screening and events to all employees
• Annual Beach Cleanup
• Annual Tribute Awards to recognize all team members achievements