Site Reliability Engineer - Chicago

Salary: $61,000 - 101,000 per year Requirements:

• We require formal training or certification in software engineering concepts, plus at least 2 years of applied experience for NAMR/APAC (India/LATAM/Hong Kong), advanced applied experience for EMEA/LATAM-Brazil, or local-country guided eligibility for Singapore.
• We need the ability to code in at least one programming language.
• We expect working knowledge of enterprise-authorized AI capabilities in the work environment to support SRE workflows, such as troubleshooting support and runbook drafting, with strong validation habits and awareness of data sensitivity.
• We need the ability to evaluate AI-assisted operational recommendations for correctness and risk, applying the right controls to preserve resiliency, security, and auditability.
• We expect experience maintaining cloud-based infrastructure.
• We look for familiarity with site reliability concepts, principles, and practices.
• We look for familiarity with observability practices, including white-box and black-box monitoring, service level objective alerting, and telemetry collection.
• We need familiarity with containers or a common server operating system such as Linux or Windows.
• We value emerging knowledge of continuous integration and continuous delivery practices and the associated tooling.

• We independently execute small to medium-sized projects, then progress toward designing and delivering projects on our own.
• We use technology to solve business challenges by writing high-quality, maintainable, and resilient code in line with software engineering best practices.
• We use enterprise-authorized AI capabilities within our work environment to accelerate incident triage, troubleshooting, and post-incident analysis, while validating outputs and handling operational data according to sensitivity and security requirements.
• We triage, investigate, diagnose, and resolve incidents, working with others to identify and address root causes.
• We identify toil in our role and proactively reduce it through systems engineering or application code improvements.
• We understand observability patterns and work to implement and enhance service level indicators, objective monitoring, and alerting solutions for better transparency and analysis.
• We apply enterprise-authorized AI capabilities to detect recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.

• AI
• Cloud
• Support
• Linux
• Security
• Windows

More:

We are J.P. Morgan, a global financial institution and one of the oldest in the industry, serving consumers, small businesses, corporations, institutions, and governments for more than 200 years. This Site Reliability Engineer II role sits within our Commercial and Investment Banking and Payment Technology team, where we focus on system reliability and improving the resilience of critical services. We offer a competitive total rewards package, with compensation based on role, experience, skills, and location, along with benefits and programs such as comprehensive health care, wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching, subject to eligibility. We value diversity, inclusion, and equal opportunity, and we provide reasonable accommodations where needed. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, operating in more than 100 countries.

last updated 40 week of 2026