Field Services Specialist

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job Description

Field Service Specialist

The Field Service Specialist is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.

Essential Roles and Responsibilities

* Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.

* Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.

* Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.

* Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.

* Plan and order necessary parts for service and maintenance, maintaining proper inventory control.

* Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.

* Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.

* Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.

* Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.

* Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges.

* Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.

* Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.

* Manage travel to clinical and stakeholder sites for technical support, training, and meetings.

* Demonstrate interpersonal skills that embrace Vantive's cultural values of Care, Own it, Trust and Innovate.

* Perform other duties as assigned.

Required Qualifications

* Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards.

* Demonstrated ability to work independently to effectively manage assigned territory.

* Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.

* Excellent verbal and written communication skills required.

* Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).

* Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids.

* Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required.

* Valid driver's license required.

* Demonstrates alignment with Vantive's cultural values: Care, Own it, Trust, and Innovate.

Experience and Education

* Associate's degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field

* OR associate's degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience.

* OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience.

* OR completion of a U.S. military electrical or electrical biomedical equipment technology program.

* Previous field service experienced is strongly preferred.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Vantive

This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan ("Aon PEP"), Vantive's 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Vantive's US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive

Equal Employment Opportunity

Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.