Inside Sales Administrator / Project Coordinator

Job Description

Job Description

Join the Team at GCI Pipe Products

GCI Pipe Products is seeking a tech savvy, organized, and customer-focused Inside Sales Administrator / Project Coordinator to join our growing team in Shawnee, KS. This position plays a critical role in supporting both our sales operations and customer project management efforts.

The ideal candidate thrives in a fast-paced environment, enjoys working directly with customers, and can effectively coordinate between sales, engineering, production, and logistics teams to ensure successful project execution and customer satisfaction.

This is an immediate opening and excellent opportunity for someone looking to build a long-term career within a growing manufacturing organization serving the concrete pipe and precast industry.

Don't delay. We are setting interviews now!

Position Summary

The Inside Sales Administrator / Project Coordinator serves as the operational backbone of the sales team while also supporting inside sales and customer project management functions. This role is responsible for managing customer communications, maintaining CRM data, processing orders, coordinating project timelines, and supporting sales representatives throughout the sales cycle.

This position allows our outside sales and regional sales managers to focus on business development and customer relationships while ensuring customers receive exceptional service and project coordination from start to finish.

Key Responsibilities

Sales & Customer Support

• • Handle inbound customer inquiries professionally and in a timely manner
  • Develop and maintain strong customer relationships
  • Educate customers on products, services, and project capabilities
  • Assist customers with pricing requests, product selection, and order coordination
  • Generate and process quotations, sales orders, and invoices
  • Support Regional Sales Managers with post-sale coordination and customer follow-up
  • Maintain consistent communication regarding project timelines, production schedules, and shipping updates

Project Coordination & Administration

• • Coordinate activities between sales, engineering, production, logistics, and customers
  • Monitor project status and proactively communicate delays or schedule changes
  • Ensure accurate order entry, documentation, and transaction processing
  • Develop and maintain organized shared electronic project files and customer records
  • Resolve billing discrepancies, delivery issues, and customer concerns
  • Assist with special projects and administrative tasks as assigned

CRM & Reporting

• • Maintain accurate CRM records and customer communication logs
  • Track sales activity, leads, and project progress
  • Compile sales reports, forecasts, and KPI tracking information
  • Utilize Microsoft Excel for reporting, data analysis, and project tracking
  • Support ongoing process improvement and data integrity initiatives

A Typical Day Includes

• • Answering inbound calls, emails, and web inquiries
  • Providing detailed product and service information
  • Reviewing customer requests and project specifications
  • Collaborating with engineering and sales teams on pricing and quotation preparation
  • Processing sales orders and customer documentation
  • Updating CRM systems with customer interactions and project updates
  • Coordinating production schedules and shipping timelines
  • Following up with customers to ensure satisfaction and successful project completion
  • Assisting sales representatives with administrative and operational support

Required Qualifications

• • 2–5 years of experience in inside sales, sales support, customer service, project coordination, or administrative roles
  • Tech savvy with ability to organize and coordinate shared digital document system
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office applications including Word, Excel and Outlook
  • Ability to work on-site in Shawnee, KS
  • Ability to work effectively in a fast-paced team environment
  • Willingness to travel up to 5% annually for trade shows, training, or customer visits

Preferred Qualifications

• • Experience in manufacturing, construction, concrete pipe, or precast industries
  • Experience using CRM software such as Zoho, Salesforce, or similar platforms
  • Knowledge of construction materials or concrete products a plus
  • Background in inside sales, project coordination, or sales administration
  • Experience coordinating customer projects or production schedules
  • Advanced Excel skills including pivot tables and data analysis

Necessary Skills & Abilities

• • Ability to work independently or in cooperation with team members
  • Proactive, self-motivated, and adaptable
  • Strong attention to detail and problem-solving capabilities
  • Exceptional customer service and relationship-building skills
  • Ability to prioritize multiple projects and deadlines
  • Clear and professional communication style
  • Strong critical thinking and follow-through
  • Ability to maintain confidentiality and professionalism

What GCI Offers

GCI fosters a culture that values opportunity, growth, and internal promotion. We offer:

• • Competitive base pay
  • Commission and bonus opportunities
  • Paid time off and company holidays
  • 401(k) with company matching
  • Travel and mileage reimbursement
  • Medical benefit reimbursement

What Are You Waiting For?

If the above duties and qualifications resonate with you, and you can answer “yes” to these questions, stop what you're doing and apply today!

• • Are you a tech savvy individual with at least 2 years of experience in inside sales, sales support, customer service, or project coordination?
  • Are you able to work on-site at our Shawnee, KS facility?
  • Are you legally authorized to work in the United States without sponsorship?
  • Are you proficient with Microsoft Office applications and familiar with CRM software?
  • Are you comfortable occasionally traveling up to 5% of the time for trade shows, customer visits, or training?

The GCI Group is a leading manufacturer and supplier of premium production equipment and machinery developed specifically for the concrete pipe and precast concrete industries.

GCI brings together the expertise of:

- GCI Pipe Products Inc.
- GCI Concrete Pipe Machinery
- GCI Automation
- GCI Castings

Together, these divisions serve a broad customer base across the USA, Canada, Mexico, India, Austria, Germany, Netherlands, Japan, UK, Israel, Oman, Australia, Tasmania, and Indonesia.

Our Mission

We design, manufacture, assemble, test, and install innovative products that support our partners in building a successful and sustainable future in the concrete pipe and precast industry.

With a strong commitment to engineering excellence and a collaborative approach, GCI delivers tailored solutions that meet the unique needs of each client. Our adaptive, “outside-the-box” thinking culture and customer feedback drive continuous improvement through lean engineering practices.

Founded on the principles of integrity, quality, and performance, GCI offers a wide range of pipe and precast equipment, including fully automated production solutions.

For more information, visit:

Company Description

The GCI Group is a leading manufacturer and supplier of premium production equipment and machinery developed specifically for the concrete pipe and precast concrete industries.\r\rGCI brings together the expertise of:\r\r- GCI Pipe Products Inc.\r- GCI Concrete Pipe Machinery\r- GCI Automation\r- GCI Castings\r\rTogether, these divisions serve a broad customer base across the USA, Canada, Mexico, India, Austria, Germany, Netherlands, Japan, UK, Israel, Oman, Australia, Tasmania, and Indonesia.\r\rOur Mission\r\rWe design, manufacture, assemble, test, and install innovative products that support our partners in building a successful and sustainable future in the concrete pipe and precast industry.\r\rWith a strong commitment to engineering excellence and a collaborative approach, GCI delivers tailored solutions that meet the unique needs of each client. Our adaptive, “outside-the-box” thinking culture and customer feedback drive continuous improvement through lean engineering practices.\r\rFounded on the principles of integrity, quality, and performance, GCI offers a wide range of pipe and precast equipment, including fully automated production solutions.\r\rFor more information, visit: