Primary Care Medical Director

Medical Director Peabody Family Health Center

The Medical Director Peabody Family Health Center acts in accordance with the Senior Medical Director, Director of School Based Health and the Salem and Gloucester Medical Directors to carry out all aspects of the medical services program. The Medical Director provides day-to-day administrative support and coordination of the Health Center's activities. The Medical Director consults with and advises the Senior Medical Director, Chief Medical Officer, Chief Operations Officer and the Chief Executive Officer on problems relating to the operation of health center facilities and recommends changes in administrative policies to carry out objectives of North Shore Community Health, more effectively.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

North Shore Community Health's mission is to build healthy communities by providing exceptional care to all.

Healthy People | Vibrant Communities

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakesacknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another's situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one's behaviors, actions, and thoughts beyond one's comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

Provide patient care.

Direct and coordinate identified medical and related activities

Assist in establishing standards of medical services

Advise the Senior Medical Director, Senior Management team and Leadership Team on medical and administrative activities

Plan and direct staff conferences and in-services for instructional purposes

Participate in the recruitment and selection process for medical providers

Facilitate medical staff/provider meetings, in conjunction with the Senior Medical Director

Collaborate with the CMO to conduct peer reviews for all medical staff focusing on quality of care and appropriate coding

Help to guide production, approval and implementation of medical practice procedures, protocols and policies

In conjunction with the Director of operations and site supervisor, manage provider schedule for Peabody Family Health Center and Saturday patient care hours

Collaborate with the Senior Medical Director and other Medical Directors on grant-specific projects, including the development of a work plan, monitoring quality measures, and implement measures to improve outcomes related to various clinical measures

Provide clinical leadership for utilization of the DRVS data system

Serve as Site Sponsor and oversee activities of the LEAN team

Collaborate with the Dental Director around efforts to improve integration of Medical and Dental departments

Supervise special projects as agreed upon

Required Skills and Abilities

Demonstrated leadership and management skills with the ability to supervise staff and guide teams

Strong interpersonal and relationship-building skills

Excellent verbal and written communication skills

Strong organizational, planning, and project management abilities with attention to detail

Ability to mentor staff, develop processes, and implement innovative solutions in a healthcare setting

Ability to work collaboratively with senior leadership, medical staff, and other interdisciplinary teams

Ability to participate in and lead peer reviews, staff conferences, and in-services

Competence in utilizing data systems for quality monitoring and clinical improvement initiatives

Capacity to work effectively in a fast-paced, team-oriented environment, maintaining cultural competence and professionalism

Education & Experience

MD or NP with a current Massachusetts license

Minimum of five (5) years of experience as an MD or NP in an ambulatory care setting; experience in a Community Health Center preferred

Minimum of three (3) years of management or supervisory experience preferred

Proven experience managing and leading projects within a healthcare setting

Knowledge of Quality Improvement concepts, methodologies, and activities

Experience with clinical practice procedures, protocols, and policies

Experience with culturally diverse patient populations; fluency in Spanish is a plus

Competency in Microsoft Office Suite; experience with GE Centricity or similar EHR systems is a plus

Work Environment Conditions

This position operates in a professional, fast-paced, and collaborative environment.

Regular interaction with colleagues, supervisors, and/or clients occurs in person, by phone, and via digital communication platforms.

Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.

Work may require sitting or standing for extended periods, using computers and other standard office equipment.

Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Physical Requirements

Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds

Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones

May be required