Shipping Clerk

Customer Service Representative Job Description

We are seeking a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent support to customers while maintaining a positive and professional attitude.

Responsibilities:

• Respond to customer inquiries via phone, email, or in person
• Resolve customer issues efficiently and professionally
• Process orders, returns, and account updates
• Maintain accurate records of customer interactions
• Provide product and service information
• Work collaboratively with team members to ensure customer satisfaction

Qualifications:

• Strong communication and interpersonal skills
• Problem-solving abilities
• Basic computer skills (Microsoft Office, data entry systems)
• Ability to multitask in a fast-paced environment
• Previous customer service experience preferred

Key Skills:

• Patience and professionalism
• Attention to detail
• Teamwork
• Time management