Customer Service Representative

Job Description

Job Description

Customer Service Representative

Nutraceutical Manufacturing & Fulfillment | Full-Time

About Us

We're a fast-growing nutraceutical manufacturing and fulfillment company helping brands bring high-quality supplements to life. From capsules to gummies, labels to logistics, we move fast, think smart, and believe great customer service is just as important as great products.

If you enjoy staying busy, solving real problems, and being part of a company that's scaling quickly, you'll fit right in.

What You'll Do

As a Customer Service Representative, you'll be the bridge between our customers and our production floor-keeping communication clear, timelines on track, and customers happy.

You will:

• Serve as the primary point of contact for customers via phone, email, and internal systems
• Manage and track customer orders through manufacturing and fulfillment
• Coordinate with internal teams (production, QA, shipping, sales) to ensure smooth execution
• Proactively communicate updates, timelines, and changes
• Troubleshoot issues and provide solutions in a fast-paced environment
• Maintain accurate records, order notes, and documentation

What We're Looking For

We're looking for someone who's done this before and is ready to hit the ground running.

You have:

• 2+ years of experience in customer service, order management, account support, or a related role
• Experience in manufacturing, fulfillment, logistics, or a regulated industry (nutraceutical, food, pharma, or cosmetics preferred)
• Strong communication skills-clear, friendly, and professional
• The ability to manage multiple priorities without dropping the ball
• A problem-solving mindset and a "let's figure it out" attitude
• Comfort using CRM, ERP, or order management systems (or the ability to learn quickly)

Bonus points if you:

• Have experience working cross-functionally with production or operations teams
• Understand timelines, POs, SKUs, and shipping processes

Why You'll Love Working Here

• A growing company with real opportunities for advancement
• Fast-paced work that keeps things interesting
• A collaborative, supportive team that values accountability
• Exposure to all sides of nutraceutical manufacturing and fulfillment
• A role where your organization and communication skills truly matter

Ready to Join Us?

If you're looking for a role where your experience is valued and your work makes a real impact, we'd love to hear from you.

Apply today and grow with us.

Qualified candidates will be asked to complete a short skills assessment as part of the application process.