Bilingual Customer Service Representative

OnPoint CX Solutions is hiring dependable, bilingual Customer Service Representatives to support inbound customer service calls for a benefits assistance program.

This is a full-time, non-sales position ideal for individuals who enjoy helping others, solving problems, and providing excellent customer service. Representatives will assist callers with questions related to their benefits and account information while maintaining professionalism, accuracy, and confidentiality.

This position is on-site at our Henderson, NV office. Work-from-home opportunities may be available after successful completion of training, demonstrated performance, and approval by management.

Pay & Schedule:

• $15.00 per hour
• $50 weekly attendance bonus
• Weekly pay
• Full-time position
• Typical hours will be between 5:30 AM and 5:00 PM.
• Schedule will be assigned upon hire or on first day. Open availability is required as schedules may be adjusted based on client needs

Training:

• Paid training provided
• Two-week training program
• Attendance during training is mandatory
• Training start date is tentatively scheduled for June 16, 2026 (subject to change)

What You'll Do:

• Answer inbound customer service calls
• Assist customers with benefit-related questions and account information
• Provide professional, courteous, and empathetic service
• Accurately document customer interactions
• Follow client procedures and compliance requirements
• Protect sensitive customer information
• Meet quality, attendance, and performance standards

What We're Looking For:

• Fluent in both English and Spanish (speak, read, and write)
• Strong communication and listening skills
• Excellent attendance and reliability
• Strong attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Comfortable using multiple computer systems simultaneously
• Ability to work in a fast-paced customer service environment
• Prior call center or customer service experience is helpful but not required

Employment Requirements:

Selected candidates must:

• Successfully pass a background check
• Sign confidentiality and non-disclosure agreements
• Complete all required client onboarding and compliance training
• Maintain strict confidentiality when handling sensitive customer information

HIPAA, FERPA, and other required compliance training will be provided as part of the onboarding process.

Potential Work-From-Home Opportunity:
After 4–6 weeks of successful on-site performance, some employees may be considered for work-from-home opportunities based on:

• Attendance and reliability
• Performance metrics and KPIs
• Ability to work independently
• Client approval and business needs
• Home office / own computer equipment and proper internet requirements
• Work-from-home opportunities are not guaranteed.

What We Offer:

• Weekly pay
• $50 weekly attendance bonus
• Paid training
• Potential work-from-home opportunities
• Stable full-time schedule
• Growth and advancement opportunities
• Supportive team environment
• Casual dress code

About OnPoint CX Solutions
OnPoint CX Solutions provides customer care, sales, and support services for clients across multiple industries. We are committed to delivering exceptional service while creating opportunities for our employees to grow and succeed.

If you are bilingual, dependable, and passionate about helping others, we encourage you to apply today.