Personal Lines Account Manager

Join One of Northern Californias Largest and Busiest Farmers Insurance Agencies George Mauricio Agency is an established, high-performing Farmers Insurance agency with a long history of serving customers throughout the Central Valley. We are one of the largest and busiest Farmers Insurance agencies in Northern California, and we are continuing to grow. We are looking for an experienced Personal Lines Account Manager to join our team. This is an excellent opportunity for an insurance professional who enjoys a fast-paced, high-volume environment, takes ownership of their work, and is committed to providing exceptional customer service. Spanish/English bilingual ability is highly preferred. Responsibilities Manage and service an assigned book of personal lines customers Handle policy changes, endorsements, billing questions, renewals, and service requests Provide exceptional customer service by phone, email, and in person Review policies and identify additional coverage needs Assist with customer retention and account-rounding opportunities Follow up on outstanding customer requests and ensure issues are resolved Work closely with producers, account managers, and other agency team members Maintain accurate customer records and documentation Work efficiently across multiple agency and carrier systems Build and maintain strong, long-term customer relationships Qualifications Active California P&C or Personal Lines license required Insurance industry experience required Personal lines experience strongly preferred Spanish/English bilingual strongly preferred Excellent communication and customer-service skills Strong computer proficiency and ability to learn new systems Highly organized and detail-oriented Ability to manage multiple priorities in a fast-paced environment Ability to work independently with minimal supervision Strong team player who works well with others Strong typing skills — 40+ WPM preferred Professional, dependable, and positive attitude Compensation & Benefits $50,000-$80,000 year one, based on experience and qualifications and performance Performance-based compensation opportunities Benefits available after applicable waiting period Paid time off Professional development and advancement opportunities Long-term career opportunities within a growing agency About George Mauricio Agency We are a people-first insurance agency that takes pride in providing exceptional service to our customers and creating a high-performance environment for our team. Our agency has been established for many years and has grown into a large, fast-paced, high-volume insurance operation. Because of our size and customer base, our team handles a wide variety of insurance needs and has the opportunity to work in a dynamic environment where no two days are exactly alike. If you are an experienced insurance professional who is organized, motivated, customer-focused, and ready to be part of a high-performing team, we would like to hear from you.