Event Concierge

Event Concierge

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join one of the only AAA Five Diamond property in Central Florida!

We are looking for an Event Concierge who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for Resort groups and social events. This person will be a member of a dynamic team who provides unparalleled experiences for our guests. In this role, you will provide in person client support directly to conference and catering clients, to enhance their overall experience at the resort.

Responsibilities:

• Coordinate anticipatory services and problem solve for needs across all departments, including Banquets, AV, Room Service, Housekeeping, Front Desk, Reservations, Recreation and beyond.
• Meet with Group Contact on daily basis to ensure guest satisfaction. Follow up with any requests as needed, communicating with all relevant support departments of any changes or new requests.
• Double check meeting room setup and timeliness to ensure accuracy between BEO and physical setup. Follow up with Banquet Leadership team if any discrepancies on room setup
• Double check food & beverage event setup and timeliness to ensure accuracy between BEO and physical setup. Follow up with Banquet Leadership team if any discrepancies on F&B setup
• Ensure that all arrangements and provided services are to the liking of the Group Contact/Main Client
• Assist with any paperwork as needed for successful completion of events
• Double check on all group box movement and ascertain that all boxes have been delivered at beginning & end of program. Follow up with Banquet Leadership team on any missing boxes to ensure timely resolution of issue
• Make and post any directional signage needed by groups on the Banquet floorspace
• Double check all group room postings on Banquet floorspace to ensure accuracy between BEO and meeting rooms
• Assist in any maintenance requests to ensure that Banquet Meeting rooms are kept in optimal condition at all times and communicate any pending/outstanding issues to Banquet Leadership Team
• The position also requires timely completion of administrative tasks or projects in the department and standing in from time to time to take on the duties of an administrative assistant.
• Other duties may be assigned as applicable to support resort operating departments during non-peak event season.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Minimum Qualifications:

• Experience: 2 years of previous Banquet experience in Front of House operations is desired but not necessary.
• Skills and Abilities: Excellent reading, writing and oral proficiency in the English language. Strong interpersonal & communication skills. High level of enthusiasm, creativity and attention to details is a must.
• Ability to handle multiple and competing tasks and make decisions in a fast paced, client driven environment.
• Ability to work long and irregular hours, especially weekends and holidays.
• Working knowledge of MS Word, Excel, and ability to use email and the internet.

A successful candidate will be open to work flexible schedule that will include early mornings and late nights, be detail oriented, have excellent communication skills, an engaging personality and be familiar with all aspects of the conference & catering planning process. Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits:

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits package
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching
• Employee Assistance Program
• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.