Client Services Team Leader

About The Agency The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. We maintain building and resident safety and health. We create opportunities for New Yorkers through housing affordability. We engage New Yorkers to build and sustain neighborhood strength and diversity. Your Team At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low‑income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and HPD pays the difference directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. Your Impact HPD’s DTOR administers rental subsidy programs such as HCV, Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC), and NYC 15/15. The division serves over 40,000 households and 9,000 landlords in all five boroughs. Responsibilities include initial application screening; confirming eligibility requirements; briefing applicants; issuing vouchers; monitoring tenant and landlord compliance; processing annual and interim recertifications; handling tenant moves and transfers; approving rent increases; administering HAP abatements and reinstatements; and providing customer service through our Client Services office, call center, and the DTR Portal. Your Role Responsible for initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertifications, client transfers, data entry into the Elite Section 8 Database, and general communication with clients and landlords via telephone, e‑mail, mail, and in‑person meetings. Review cases, develop unit goals and objectives, monitor staff productivity, and interface with landlords and clients. Manage and ensure that staff members are working within federal regulatory and local policy guidelines. Be cross‑trained in all areas of rental subsidy administration. Participate in mandatory trainings. Complete additional tasks as programmatically required. Provide input and assist Coordinators with performance evaluations. Preferred Skills Excellent communication skills Strong customer service focus Computer proficiency Bilingualism is a plus Experience with Section 8 or other rental subsidies is a plus Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H‑1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements at the time of application. Minimum Qualifications A baccalaureate degree from an accredited college and two years of experience in community work or community‑centered activities related to the duties described above; or High school graduation or equivalent and six years of experience in community work or community‑centered activities related to the duties described above; or Education and/or experience equivalent to one of the above options. All candidates must have at least one year of experience as described in option one. Additional Information Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement: New York City residency is generally required within 90 days of appointment. Certain City Employees who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss applicability with an agency representative at the time of interview. The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr NYC Department of Housing Preservation & Development