ESOL Instructor/Case Manager

Job Description

Job Description

Make the Road New York (MRNY) builds the power of immigrant and working-class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road New York operates community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island; Brentwood, Long Island and White Plains, Westchester County. With a membership of 28,000, MRNY tackles the critical issues facing our communities, including workplace justice, tenants’ rights, immigrant rights and civil rights, TGNCIQ justice, public education, health care access, and immigration reform. (TGNCIQ = transgender, gender non-conforming, intersex and queer). MRNY is a newly unionized workplace.

MRNY is a multi-service organization. Our member-led organizing committees -- which work on the issues named above -- implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. We also provide an array of high-quality bilingual services: We offer English for Speakers of Other Languages (ESOL), citizenship preparation, and in-school and after-school youth programs. We have a robust legal program that offers direct representation across a spectrum of practice areas, including employment law, immigration law, housing and benefits, and TGNCIQ civil rights; we also take on impact litigation as a strategy for achieving broad change. Our health program offers facilitated enrollment into health insurance programs and SNAP benefits, a community health worker home visit program, nutrition education and emergency food pantries, health care navigation, and more."

Current Opening:

Our Adult Literacy Department offers English to Speakers of Other Languages (ESOL) classes. The ESOL Instructor/Case manager is a full-time, bargaining unit position based in Long Island, working 40 hours per week. This role is responsible for delivering contextualized English instruction using a student-centered methodology aligned with MRNY’s mission. They will also conduct administrative tasks for the classes in Long Island, such as class intake, Best Plus testing, and student assessments. In addition, they will provide case management and ongoing student support, and connect students to internal services.

Key Responsibilities but not limited to:

Curriculum Planning & Development

• Develop ESOL course outlines, unit and lesson plans, and related materials.
• Integrate thematic content and required materials into lessons as required by funders.
• Upload and update course materials and plans in the shared Google Drive.
• Research and develop new curriculum resources, with an emphasis on social justice and alignment with organizational priorities.
• Continuously enhance teaching materials to reflect student needs and program goals.
• Instruction & Classroom Management

Deliver ESOL instruction.

• Deliver content material in ways that consider students’ levels and learning styles, the need to pace and scaffold information, and the need to balance the 4 skills, vocabulary, and grammar skill development
• Implement classroom management strategies to support student engagement and retention.

Student Support & Communication

• Contact students before the first class to confirm attendance and address questions.
• Provide initial assessment and initial orientation for all enrolled students.
• Monitor attendance and follow up with absent students to support retention.
• Work closely with program administration to address attendance issues and maintain student retention goals.
• Meet individually with students to review progress and identify additional support needs.

Assessment & Reporting

• Administer BEST Plus assessments at intake and post-testing periods.
• Analyze assessment results to track and document student progress.
• Submit required reports, funder-specific progress reports.
• Maintain accurate and timely documentation of student outcomes and milestones.

Program Administration & Grant Compliance

• Conduct outreach, intake, and orientation processes, including scheduling and registration.
• Ensure compliance with all funder requirements, including reporting, instructional hours, and professional development.
• Maintain accurate student records, including attendance and case management hours.
• Enter data into Salesforce, including attendance, notes, case management notes, test scores, and other needed data.
• Respond to funder and administrative requests on time.

Case Management & Referrals

• Provide case management support through assessments, surveys, referrals, and follow-up services using up-to-date resource directories for service referrals.
• Track student needs, referrals, and outcomes using appropriate data systems.
• Assist with maintaining up-to-date resource directories for service referrals.
• Build and sustain relationships with community organizations and service providers.
• Support student access to employment, training, education, and financial resources.
• Contribute to program improvements and innovations that enhance student services.

Team Collaboration & Communication

• Attend staff meetings, team meetings, and organizational meetings as required.
• Participate in professional development, conferences, and trainings aligned with funder expectations.
• Maintain regular communication with program leadership, HR, and IT support.
• Identify program needs and communicate them to the Program Director.
• Contribute to program development through feedback and continuous improvement efforts.
• Respond to emails and organizational communications in a timely manner.

Requirements:

• Eligible to work in the US
• Fully bilingual (Spanish and English) REQUIRED
• Experience teaching ESOL classes
• Strong digital literacy skills with G-Suite, Microsoft Office, Box, Zoom, and Google Voice
• Occasional travel to other MRNY offices required
• Regular evenings and occasional weekends required
• Possess a commitment to collective action and community organizing.
• Have experience working in a multi-cultural and multi-ethnic work environment

Job Competencies:

• Self-starter with strong organizational skills and strong attention to detail
• Be highly professional and team oriented with a passion for excellence and eagerness to help the department meet our goals.
• Ability to multi-task, prioritize, and complete assignments under strict deadlines with minimal supervision in a fast paced environment.
• Ability to work under pressure required.
• Have a working knowledge of spreadsheets, Microsoft Office suite, and using a database (ideally Salesforce) to run reports.
• Flexible work schedule, some evenings or weekends required
• Strong verbal and written communication skills
• High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole

Salary and Benefits:

MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The salary range for this position is from $61,808 to $65,036

How to Apply:

Please attach your resume and cover letter and submit all documents to the Make the Road New York career center.

Make the Road believes that social change is best achieved through grassroots community-based organizing that flows directly from and engages the community demanding the change. As a membership-based organization, we are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, criminal history, or Veteran status. We strongly encourage those from historically excluded groups to apply