Service Advisor

Service Advisor

At Handyman Connection, our Service Advisors (SAs) are at the heart of our sales and project management process. You'll meet with homeowners, provide in-home estimates, book jobs, and oversee projects to ensure customer satisfaction and profitability. This role is perfect for someone who is highly organized, enjoys working with customers, understands home repair & remodeling, and has a strong sales background. You'll work directly with craftsmen and customers, ensuring that every project runs smoothly and exceeds expectations. We take pride in delivering on our commitments, respecting the connections, taking pride in our work, and practicing continuous improvement. If you're a high-energy, self-motivated problem solver who enjoys sales, customer service, and overseeing projects from start to finish, this role is for you!

Why Join Handyman Connection?

• Competitive Salary + Commission + Bonuses Earn a base salary + commission on gross margin, with additional performance incentives.
• Steady Sales Opportunities & Pre-Qualified Leads No cold calling! We provide qualified homeowner leads who need home repairs & improvements.
• Project Ownership & Sales Impact You'll meet homeowners, estimate jobs, and oversee projects, making a real impact on our customers and business.
• Work with a Trusted, Recognized Brand Handyman Connection has a strong reputation and consistent customer demand in the home improvement industry.
• Build Relationships with Homeowners & Skilled Craftsmen You'll work closely with customers and our craftsmen, ensuring projects are completed on time and on budget.
• Use Smart Technology & Estimating Software Utilize estimating and scheduling tools to streamline workflow and increase efficiency.
• Work Independently & Be a Key Part of a Growing Business You'll have freedom to manage your own schedule while playing a crucial role in our company's success.

What You'll Do as a Service Advisor:

• Meet with Customers & Provide In-Home Estimates Conduct on-site visits, take measurements, assess project scope, take photos, and provide professional proposals using estimating software.
• Sell & Book Work Orders Present proposals to homeowners, explain the value of our services, and convert estimates into booked jobs.
• Oversee Jobs from Start to Finish Ensure each project runs smoothly, checking in with craftsmen and customers to guarantee quality and customer satisfaction.
• Build Strong Customer Relationships Follow up with customers, answer questions, negotiate concerns, and ensure a top-tier customer experience.
• Ensure Profitability & Efficiency Monitor job costs, labor, and materials to keep projects on budget and profitable.
• Work with Craftsmen to Ensure Quality Work Visit job sites, provide support, and resolve any issues that arise.
• Handle Warranty Calls & Customer Concerns Address warranty issues, facilitate solutions, and ensure customer satisfaction.
• Place Handyman Connection Yard Signs at Every Job Site (With Permission) Increase brand visibility and attract future customers.
• Attend Weekly Meetings with the Franchise Owner Review sales performance, quotas, and business strategies to ensure success.
• Represent Handyman Connection at Trade Shows & Events Help promote our services and generate new business leads.

What We're Looking for in a Service Advisor:

• Sales-Driven & Goal-Oriented You thrive on booking jobs, achieving revenue goals, and closing deals.
• Strong Customer Service & Relationship-Building Skills You can connect with homeowners, explain project details clearly, and instill confidence.
• Experience in Home Services, Construction, or Remodeling (Preferred) Background in home improvement, sales, or project management is ideal.
• Proficiency with Estimating Software & Business Tools Comfortable using CRM systems, estimating software, and Microsoft Office tools.
• Highly Organized & Detail-Oriented You track job details, manage scheduling, and ensure nothing falls through the cracks.
• Ability to Work Independently & Manage Time Well You'll often be on the road, meeting customers and visiting job sites.
• Comfortable Handling Objections & Negotiations You resolve concerns, answer questions, and negotiate pricing when necessary.
• Experience in Sales, Customer Service, or Home Improvement Estimating Required. Must be a strong communicator with a sales mindset willing to ask the customer for the job
• Valid Driver's License & Reliable Transportation You'll be traveling to customer homes and job sites regularly.

Who Thrives Here?

• Sales Professionals Who Love Face-to-Face Interaction If you enjoy meeting with homeowners, discussing projects, and closing deals, this is a great fit.
• Highly Organized Project Managers If you can manage multiple jobs, track job progress, and ensure quality work, you'll excel in this role.
• Customer-Focused Individuals Who Enjoy Helping People If you take pride in problem-solving and delivering exceptional service, you'll love working with us.
• Self-Motivated, Independent Workers If you like managing your own schedule and working autonomously, this role gives you that freedom.

Compensation: $50,000.00 - $85,000.00 per year

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If you're interested in high earnings potential, a flexible schedule that you control, and using your skills to help improve other's lives, Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.