Program Manager - Order to Cash (Billing & Invoicing)

Program Manager – Order to Cash (Billing & Invoicing)

Location: Redmond, WA
Work Model: Onsite (5-days a week) 
Employment Type: Full-Time Contract
Work Authorization : U.S. Citizen or Green Card ONLY
Urgency: High – Immediate Need

Overview
We are seeking an experienced Program Manager with deep Order-to-Cash (O2C) expertise to lead billing and invoicing initiatives for a fast-paced, high-impact program.

This role focuses on business execution, product delivery, and cross-functional coordination across finance and technology teams. The ideal candidate is comfortable owning complex workstreams, translating business needs into executable plans, and driving initiatives from requirements through testing and release.

Key Responsibilities

• Lead a dedicated Order-to-Cash workstream, with primary ownership of billing and invoicing initiatives
• Own end-to-end delivery of business and product requirements across build, test, and UAT cycles
• Gather, document, and manage business and product requirements aligned to billing, invoicing, and financial workflows
• Write clear business requirements, user stories, and acceptance criteria in Jira
• Partner with engineering and QA teams to ensure accurate implementation of O2C requirements
• Develop and execute test cases and actively support the UAT testing cycle
• Facilitate and lead cross-functional workshops with Finance, Accounting, Legal, Compliance, Tax, Product, and Engineering teams
• Manage dependencies, risks, and milestones across multiple delivery teams
• Support market and competitive research related to Order-to-Cash, billing, invoicing, and payments as needed
• Operate effectively in a fast-paced, ambiguous environment with quick turnarounds and changing priorities

• Manager-level experience leading Order-to-Cash (O2C) initiatives, including billing and invoicing
• Strong experience writing business and product requirements
• Solid understanding of product build, testing, and UAT lifecycles
• Hands-on experience with Jira and backlog management
• Proven ability to manage multiple senior business stakeholders
• Strong facilitation, communication, and problem-solving skills
• Comfortable working in ambiguous, fast-moving environments

• Experience working in Amazon, Telecom, or High-Tech environments strongly preferred
• Experience supporting billing platforms, payments systems, ERP, or financial applications
• Exposure to large-scale financial, subscription, or transactional systems

• Seattle-based candidates preferred