Operations & Service Coordinator - IT Services

Job Description

Job Description

Salary: $55,000 - $75,000 annually, DOE

Are you the person everyone relies on to keep the moving pieces moving? The one who remembers the deadline, catches the missing detail, organizes the chaos, and makes sure nothing falls through the cracks? If so, we want to meet you!

Allwire Technologies, based in Redmond, is looking for an Operations & Service Coordinator to become our operational hub - the central connection point between our technicians, vendors, leadership, and clients.

Were a boutique managed IT services company solving complex technology challenges for businesses that depend on secure, reliable infrastructure. Our small, high-performing team brings deep technical expertise to help clients manage, improve, and modernize their IT environments. Were technical, responsive, and practical, and were looking for someone who can help us operate at our best.

This is not your traditional administrative role. Youll be the operational heartbeat of a small, fast-moving technology company, helping coordinate licensing, service delivery, projects, billing workflows, scheduling, client communication, and day-to-day operations.

You dont need to be a network engineer, but you should enjoy technology, learning new systems, and working with people who solve deep technical problems for a living. The ideal person is skillfully organized, naturally curious, proactive, comfortable saying, Ill figure it out, and yet knows when to ask for help.

As the person who keeps great IT work moving, heres an overview of what youll be doing:

• Coordinate service tickets, projects, schedules, deadlines, and team priorities
• Help keep client work moving from request completion billing follow-up
• Track software licenses, subscriptions, renewals, vendor orders, and documentation
• Support equipment purchasing, inventory, shipping, deployments, and returns
• Communicate with clients regarding scheduling, updates, and next steps
• Prepare invoices, quotes, billing details, and basic bookkeeping support
• Help maintain accurate client, vendor, employee, and operational records
• Identify bottlenecks and help create better processes as we grow

Simply put: Youll be helping smart technical people spend more time solving technical problems.

Heres what were looking for:

Required experience:

• 2+ years of operations coordination, project coordination, office management, or administrative support experience
• Experience in an MSP, IT services, professional services, or technical environment
• Experience with invoicing, accounts payable/receivable, bookkeeping, or similar financial workflows
• Experience with QuickBooks Desktop or Online
• Experience with tools such as ConnectWise, Autotask, Halo, Freshservice, Spiceworks, or similar platforms
• Strong Microsoft Office skills (especially Excel)
• Experience with service management, ticketing, CRM, or workflow systems
• Strong written and verbal communication skills

• Comfort with semi-technical vocabulary (license SKUs, subscription terms, VLANs, tenants)

• Valid Washington drivers license and reliable transportation
• Reliable home internet for remote workdays.

Preferred:

• Experience in a small business environment (5-20 employees)
• Familiarity with Microsoft 365 licensing, technology purchasing, or vendor portals
• Curiosity about AI-enabled productivity tools and smarter ways of working

Youll be successful here if you are:

• Highly organized and detail-oriented
• Comfortable juggling multiple priorities without losing track
• A clear, professional communicator
• Someone who notices what needs to be done and takes initiative
• Calm when priorities shift
• Comfortable working independently in a small business environment
• Interested in technology and knows (or willing to learn) the language of IT
• Willing to improve a process, chase down an answer, or roll up your sleeves to get something done.

Heres why youll love working at Allwire Technologies:

At Allwire, you wont be a tiny piece of a huge machine. Your work will be visible, valued, and directly connected to how well we serve our clients.

Youll be part of a small but mighty team where:

• Ideas are welcome
• Ownership matters
• Everyone contributes
• Smart processes make everyone better

We offer competitive pay, medical, dental, vision, Rx, paid sick leave, vacation, 401(k) retirement savings, and continuing education support.

If you love creating order, supporting a talented team, and being the person who helps everything run smoothly, wed love to meet you! Contact us today with your resume and pay requirement.

Allwire Technologies is an equal opportunity employer.

Candidates only please.