Chubb Customer Center Account Executive

Personal Lines Account Executive

Chubb's Personal Risk Services Operations Division provides industry leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated Personal Lines Account Executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS' growth and retention by counseling successful individuals and families on their insurance coverage. This role focuses on delivering exceptional service, ensuring seamless policy management, fostering long-term relationships, and driving sales growth through effective cross-selling and upselling.

Key Responsibilities:

• Serve as a trusted advisor for Chubb clients, assessing insurance needs and providing tailored solutions.
• Proactively identify coverage gaps, offer recommendations, and process policy updates per client requests.
• Utilize multiple systems to efficiently research, analyze, and resolve client inquiries and policy changes.
• Demonstrate comprehensive knowledge of Chubb's products, articulating their value to clients.
• Collaborate effectively within a team, leveraging strong interpersonal and communication skills.
• Consistently meet or exceed performance and quality benchmarks.
• Adhere to corporate policies, regulatory requirements (SOX), and internal procedures (PCI) while ensuring compliance and service excellence.
• Complete assigned tasks and support additional responsibilities as needed.
• Success in our team requires adaptability to a fast-paced environment communicating on the phone with a willingness to continuously learn new skills and policy requirements. Since guidelines are updated regularly and can vary between accounts, it's essential to stay informed and flexible to meet our insurance standards.

Sales and Service Excellence:

• Consistently meet or surpass sales goals by proactively cross-selling and upselling Chubb Personal Lines products, including auto, home, renters, personal excess, flood, and recreational marine insurance.
• Proactively assess client portfolios to uncover additional coverage needs, presenting customized insurance solutions to agents and their clients to ensure comprehensive protection.
• New Business Growth - increase sales production by 5% over the next year.
• Improve percentage of new quotes that are converted into closed sales by achieving a 20% close rate on all new quotes
• Increase the average premium value for each policy sold by focusing on high value clients or cross selling to individuals.
• Increase the number of policies per client by selling additional products or increasing coverage.

Relationship Management:

• Partner with Chubb internal teams, including personal lines underwriters, to proactively address agent requirements and streamline policy servicing processes.
• Cultivate and strengthen relationships with agents, clients, and internal business partners to drive high satisfaction, maximize client retention, and foster long-term loyalty.

Qualifications

• Must possess a Property and Casualty Insurance license or be willing to obtain one within 30 days as part of the training program.
• Associate degree or comparable professional experience in the insurance industry required.
• Experience in personal lines operations, agency, underwriting, or marketing preferred.

Performance Skills:

• Demonstrated creative problem-solving skills for client inquiries and challenges.
• Proven ability to deliver results and drive innovation in a dynamic, fast-paced setting.
• Strong client service orientation with excellent verbal and written communication abilities.

Technical Skills:

• Proficient in Microsoft Word, Outlook, and Excel.
• Experience in Personal Lines Insurance

Core Competencies:

• Demonstrates a collaborative spirit and actively contributes to team success.
• Excels in analytical thinking, creative problem-solving and overall sales resilience
• Active listening and effective communication whether speaking, writing, or presenting to communicate clearly and persuasively.
• Maintains strong personal accountability and upholds ethical standards.
• Driven and capable of delivering results with minimal supervision.
• Exceptionally organized, adept at juggling multiple tasks efficiently.
• Thrives in both structured and ambiguous environments, working independently or as part of a team.
• Effectively prioritizes and manages competing deadlines in fast-paced settings.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 37005
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Business Analysis
• Business Unit United States
• Legal Employer ACE American Insurance Company