Field Technician - Motive Power Maintenance

Description Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America. Job Summary The Field Technician, Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Regional Service Manager and does not have any direct reports. Key Job Responsibilities Perform routine preventative maintenance. Troubleshoot battery and charger systems. Perform repairs at customer locations and Concentric shops. Respond to client needs in a timely manner, while applying great customer service behaviors. Complete all work orders and customer facing documentation while adhering to Concentric SOP expectations. Work safely and follow all safety requirements. Work independently or with a team in a professional manner. Other duties as assigned by supervisor. Key Performance Measurements A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution. Exercises a high degree of time management skill, resulting in greater than 90% time billable to customers. Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. Other key performance measurements as determined by the direct supervisor. Requirements High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience. Working knowledge of basic AC and DC electrical/electronic theory. *Valid driver’s license Strong communication, problem solving, and analytical skills. Ability to organize his/her own work and work independently, with limited supervision. Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices. Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction. Ability to work collaboratively with other departments toward the greater good of the organization. Ability to adapt to a fast-changing environment. Experience in material handling environment is preferred, but not required. Intermittent travel expected within designated territory, home most nights. Willingness to work occasional overtime. Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including: Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate". Drivers #J-18808-Ljbffr Concentric LLC