Director of Human Resources

Director of Human Resources

The Director of Human Resources serves as the strategic HR leader for the property, responsible for aligning people strategies with business objectives while driving a high-performance culture. This role partners closely with the General Manager and leadership team to provide expert guidance on employee relations, labor relations, talent management, and organizational effectiveness. The Director of HR ensures consistent application of policies, fosters leadership capability, and promotes accountability across all levels of the organization. This position oversees all aspects of the Human Resources function, including recruitment, compliance, compensation and benefits administration, and training, while serving as a trusted advisor and change agent in a dynamic and evolving environment.

Core Responsibilities:

• Serves as a strategic Human Resources leader, partnering with hotel leadership to align people strategies with business objectives and operational priorities.
• Leads labor relations strategy, including union contract administration, grievance handling, and negotiations, while maintaining firm boundaries and protecting the interests of the organization.
• Acts as a trusted advisor to leaders, providing guidance on performance management, employee relations, and team effectiveness.
• Coaches and develops leaders to effectively manage performance, deliver timely feedback, hold employees accountable and maintain appropriate documentation.
• Oversees all labor relations activities, including collective bargaining agreement administration, grievance management, and union engagement.
• Provides expert counsel on complex employee relations matters, ensuring consistent, compliant, and well-reasoned outcomes.
• Drives consistency and accountability in the application of HR policies, procedures, and best practices across all departments.
• Designs and delivers leadership training focused on performance management, employee engagement, and workplace culture.
• Partners with leadership to cultivate a positive, inclusive, and high-performing work environment.
• Ensures full compliance with federal, state, and local employment laws, as well as company policies and standards.
• Leads initiatives that enhance organizational effectiveness, employee engagement, and retention.
• Promotes operational clarity by reinforcing roles, responsibilities, and ownership across the leadership team.
• Serves as a change agent, supporting leaders through organizational challenges and business transitions.
• Demonstrates strong judgment, resilience, and the ability to influence in a fast-paced and evolving environment.
• Directs and oversees all on-property Human Resources functions, ensuring alignment with company standards and business needs.
• Leads full-cycle recruitment efforts, including sourcing, selection, onboarding, and orientation of qualified candidates.
• Oversees performance management processes, including performance appraisals and development planning.
• Administers compensation and benefits programs in accordance with company guidelines and applicable regulations.
• Ensures accurate execution of wage and salary programs.
• Monitors and enforces compliance with all applicable laws, regulations, and internal policies.
• Partners closely with the General Manager and hotel leadership team to support overall business success.
• Provides coaching and counseling to associates and leaders to support performance, development, and engagement.

Knowledge, Skills and Abilities:

• Bachelor's degree in Human Resources, Business Administration, or related field required
• Minimum of five (5) years of progressive HR leadership experience, including employee relations and investigations
• Strong knowledge of federal, state, and local employment laws; labor relations experience preferred
• Excellent communication and presentation skills, with the ability to effectively train and influence both leadership and hourly teams
• Proven leadership, coaching, and conflict resolution skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to balance strategic thinking with hands-on execution
• High level of professionalism, discretion, and ability to handle confidential information
• Ability to build effective relationships and navigate sensitive or high-pressure situations with sound judgment
• Self-motivated with a strong work ethic and ability to work independently
• Proficient in Microsoft Office and HRIS systems (ADP or similar)
• Strong attention to detail and ability to meet deadlines despite frequent interruptions
• Flexibility to work varied schedules based on business needs
• Occasional travel may be required
• Regular attendance in accordance with company standards

Salary range of pay: $120,000 per year, plus bonus potential