Engineer II

About the Role We are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end‑user lifecycle management and IT service tracking through Jira. A Day in the Life Execute end‑user onboarding and offboarding processes including account provisioning/de‑provisioning, device setup, access management, and license assignment across all platforms Manage user lifecycle across AD, Azure AD, Google Workspace, and other enterprise tools ensuring timely access changes per HR triggers Track, manage, and update IT service requests using Jira — including ticket creation, assignment, status updates, sprint tracking, and closure within defined SLAs Managing IT infrastructure service requests Perform backup of all systems and network devices Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Hands‑on experience with network switching concepts and configurations Understanding of LAN/WAN architecture, routing, and basic firewall concepts Hands‑on experience with Meraki devices and environment Administering Active Directory services, Windows Utility servers Full proven knowledge DFS, Terminal Servers, HyperV, Internet Information Server, System Center Operations Manager (SCOM), and file server Hands‑on experience with Google Workspace and Azure Directory Outstanding troubleshooting skills for Windows platform Maintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross‑domain functionality Create accounts, troubleshoot, configure active directory, level2 &3 support for help desk Citrix server environment management and troubleshooting issues Full proven knowledge of Citrix XenDesktop7 Knowledge of DNS, DHCP, Certificate Authority and RADIUS servers Experience in installing, configuring, troubleshooting and supporting XenDesktop7 The engineer has knowledge about hosted shared desktops, (non) persistent VDI machines What You Need Must have 3+ Years of System Engineer experience in providing L2/L3 level support. Ensure timely resolution of IT requests within SLA, maintain asset inventory accuracy, and manage seamless onboarding/offboarding Manage day‑to‑day IT operations ensuring maximum uptime, patch compliance, and proactive incident management with RCA for recurring issues Govern user access across AD, Azure AD, and Google Workspace with timely provisioning, periodic access reviews, and least‑privilege enforcement Ensure complete monitoring coverage of critical systems, timely alert response, and regular performance reporting to management Own L2/L3 escalations, ensure timely resolution within SLA, and maintain RCA documentation and updated SOPs for critical infrastructure. Maintain high availability of VDI environments, manage application escalations within SLA, and keep capacity and configuration documentation up to date We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—you believe work‑life balance fuels performance. Best‑in‑Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company‑wide recognition for your impact and dedication. Your hard work won’t go unnoticed. Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company‑paid short‑ and long‑term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E‑Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. Disclaimer Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at View email address on click.appcast.io. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. #J-18808-Ljbffr