911 Communications Officer

The City of Roanoke is seeking 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services personnel. High school diploma or general education degree (GED) supplemented by continuing education with some computer classes. Bilingual, Spanish/English speakers encouraged to apply. This is a non-exempt position. SUMMARY Dispatches police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services. ESSENTIAL DUTIES AND RESPONSIBILITIES Receives complaints in person or by phone and elicits appropriate information to ensure a timely response Receives and transmits messages by radio and maintains radio log on shift work Monitors teletype traffic, sends teletype messages, and maintains teletype log Receives accident and ambulance calls Dispatches City vehicles and personnel where and when needed Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls Maintains status boards relative to availability of emergency service units Receives and disseminates information through the use of a data terminal linked to the Virginia Crime Information Network May provide assistance in the operating procedures and practices to new employees in an on-the-job training situation Dispatches and monitors pursuant to the "Emergency Medical Services System" SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) supplemented by continuing education with some computer classes. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare routine reports and correspondence. Ability to communicate orally and in writing. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Must have police security clearance. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. #J-18808-Ljbffr