Chick-fil-A Restaurant Manager (Front of House)

Chick-fil-A Director of Operations (Front of House) We are looking for a strategic and hands‑on Senior Operations Director - Front of House to join our team at Chick‑fil‑A. This leader will serve as a key right‑hand partner to the General Manager and help own Front of House operations, labor performance, guest experience, and operational execution. This is not simply a shift‑running role. The ideal candidate can look at data, identify business trends, make informed decisions, and translate those decisions into action on the floor. This person will bring high‑level ownership, strong relationship‑building skills, and the ability to lead through ambiguity while helping build a scalable restaurant operation. This role is ideal for a leader who is hungry to grow, confident in a fast‑paced environment, and excited to help drive the business forward through both strategic thinking and hands‑on leadership. Benefits Health Insurance with employer contribution Paid Vacation Retirement with employer matching Sundays off Growth path into Senior Director‑level leadership Opportunity to build and own a scalable training program Work directly with senior restaurant leadership Leadership development in a high‑volume Chick‑fil‑A restaurant Overtime Available Your Impact Owning Front of House operations with a focus on speed, accuracy, hospitality, and team execution Partnering closely with the General Manager to support business performance and restaurant growth Analyzing restaurant data and turning insights into clear operational decisions Owning key areas of the business such as labor, throughput, guest experience, productivity, and operational systems Using FCR‑related metrics, labor performance, food cost impact, and guest feedback to identify opportunities for improvement Making real‑time operational adjustments based on projections, capacity planning, staffing, and business needs Building high‑performance teams by coaching leaders and developing accountability systems Partnering with the Training Director to solve performance gaps through targeted training and follow‑up Leading Front of House leaders and Team Members through ambiguity, change, and growth Building strong relationships across the leadership team and creating buy‑in around operational priorities Maintaining a work environment that ensures food safety, team safety, cleanliness, and operational excellence Helping build scalable systems so the restaurant is not dependent on one person for execution 3‑5 years of leadership experience in restaurant, hospitality, operations, retail, or another fast‑paced team environment Experience leading teams, departments, or high‑volume operations Strong ability to interpret data and turn it into practical action Proven ability to lead through others and develop leaders Strong relationship‑building and partnership skills Comfortable stepping into ambiguity and building systems in a growing business Hands‑on leader willing to get in the operation and lead from the floor Strong communication, coaching, and accountability skills Chick‑fil‑A or high‑volume restaurant experience preferred Passion for Chick‑fil‑A’s values, hospitality, excellence, and people development #J-18808-Ljbffr Cooper Connect