Patient Registration Specialist I - RCO Registration, Clear Lake (Nights; Rotating Schedule)

Qualifications 1 year of experience with billing, financial screening, insurance verification, collections, and/or customer service required. Job Summary This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues. Essential Job Functions Perform and master COR, ED, Admitting Registrations functions as defined in each area’s customized CBO tool. Verify all patient demographic, insurance coverage, benefits, and authorization requirements for all services. Screen patients for financial responsibility and possible cash collections. Determine potential reimbursement sources available to the patient and direct patient toward financial assistance programs. Determine and collect appropriate deposit. Facilitate referrals/prior authorizations. Determine eligibility of third‑party programs. Serve as information resource for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement. Maintain individual department specific knowledge and training of ABN and PPA agreement forms. Meet minimum job performance standards for successful probationary and annual review, or as needed on an individual basis. Demonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by specific departmental area measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A process. Correct (or acknowledge) errors within designated timeframe and ensure compliance monitored continuously and on annual performance review. Demonstrate ability to maintain acceptable Productivity Standard as defined by specific departmental area measured monthly and annually on performance review. Read and apply all announcements and relevant communications related to job duties as observed and monitored by Q/A process. Assist in the training and mentoring of new employees. Prioritize and complete all work in an accurate, effective and efficient manner. Participate in team meetings/activities and support the philosophy and goals of the team, department, and UTMB. Exhibit excellent customer service skills. Marginal or Periodic Functions Adhere to internal controls and reporting structure. Perform related duties as required. Working Environment / Equipment Standard hospital, clinical, laboratory and/or office environments. Standard office equipment. Salary Range Actual salary commensurate with experience. Work Schedule Onsite, Clear Lake Campus. Rotating schedule, night shift. Must be available to work every other weekend and holidays, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. #J-18808-Ljbffr The University of Texas Medical Branch