Shipping Specialist (International)

Job Description

Job Description

International Shipping Specialist

Location: 1896 Lammers Pike, Batesville, IN, USA
Schedule: Monday–Friday, 7:00 AM–3:30 PM
Pay Rate: $19.00/hour (Contract)

Job Summary

The International Shipping Specialist is responsible for coordinating internal and external shipping activities for Baxter International orders while ensuring compliance with company procedures and U.S. and international import/export regulations. This role manages the end-to-end international shipping process, including documentation, carrier coordination, customs requirements, order processing, shipment tracking, and resolution of transportation issues.

The ideal candidate should have strong organizational and communication skills, attention to detail, and knowledge of international shipping, customs documentation, and global trade requirements.

Essential Duties and Responsibilities

• Pick, pack, and prepare international customer orders for shipment.
• Coordinate domestic and international shipments with freight forwarders, carriers, and internal teams.
• Prepare and verify commercial invoices, certificates of origin, customs declarations, and other export documentation.
• Book and track shipments using air, ocean, and ground transportation services.
• Monitor shipments and proactively address delays, holds, or transportation issues.
• Manage customer shipping requests and provide shipment tracking information.
• Process international orders from order entry through shipment confirmation across multiple time zones and currencies.
• Review customer-specific shipping instructions and ensure all requirements are followed accurately.
• Ensure shipments comply with U.S. and foreign customs import/export requirements.
• Support compliance with U.S. Export Administration Regulations (EAR) and assist with determining Export Control Classification Numbers (ECCNs) for Baxter products.
• Prepare export documentation required by U.S. and international freight companies.
• Create and modify customer invoices using Adobe Acrobat or Kofax software.
• Communicate with customers, freight companies, warehouse personnel, and internal operations teams regarding shipment requirements.
• Identify, investigate, and resolve carrier-related issues and shipment discrepancies.
• Escalate unresolved shipping or logistics issues to the Warehouse Supervisor.
• Maintain accurate shipping records and documentation in accordance with company procedures.

Core Competencies

• Knowledge of international shipping and global trade processes.
• Familiarity with Incoterms, HS codes, import/export regulations, and customs requirements .
• Understanding of U.S. Export Administration Regulations (EAR) and export-control requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in shipping documentation.
• Ability to communicate effectively with customers, freight companies, vendors, and internal teams, including individuals for whom English may be a second language.
• Ability to read and understand legal terms, shipping requirements, and regulatory documentation.
• Ability to work independently with minimal supervision.

Systems & Software

Experience with the following systems and applications is preferred:

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• JD Edwards
• Adobe Acrobat
• Kofax
• FedEx Ship Manager
• UPS WorldShip

Education & Qualifications

• High school diploma or equivalent required; additional education in logistics, supply chain, international business, or a related field is preferred.
• Previous experience in international shipping, logistics, transportation, warehouse operations, or export/import coordination preferred.
• Strong knowledge of shipping documentation and customs requirements.
• Ability to work effectively in a high-pressure, fast-paced, and changing environment.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks while maintaining accuracy and meeting deadlines.
• Willingness to stay current with U.S. export regulations and international trade requirements.
• Knowledge of Department of Transportation (DOT) regulations preferred.

Preferred Certifications

The following certifications are preferred but not required:

• Certified Export Specialist (CES)
• International Air Transport Association (IATA) Dangerous Goods Regulations training/certification

Physical Requirements

The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Physical requirements may include activities associated with picking, packing, handling shipping materials, and performing routine warehouse and shipping operations.