Shipping Associate

Shipping AssociateThe Shipping Associate coordinates internal and external shipping arrangements for international orders while ensuring strict compliance with U.S. and foreign government regulations. This role prepares and manages customs documentation, collaborates with freight forwarders and carriers, and oversees the end-to-end supply chain from order entry through delivery. The position focuses on timely, cost-effective shipments, accurate documentation, and proactive resolution of transit delays and global trade issues.ResponsibilitiesPick, pack, and ship international customer orders in accordance with internal procedures and global trade requirements.Prepare and verify commercial invoices, certificates of origin, and customs declarations to prevent border delays and unexpected duties.Book and track international shipments via air, sea, and land freight, coordinating directly with freight forwarders and carriers to ensure on-time delivery.Oversee the complete order lifecycle, from order entry through shipment notifications, across multiple currencies and time zones.Manage customer-requested shipping and tracking information and provide timely updates to internal teams and external customers.Ensure all U.S. and foreign customs export and import requirements are met, including compliance with United States Export Administration Regulations.Determine Export Control Classification Numbers (ECCN) for products and apply appropriate export controls.Review and follow customer shipping instructions carefully to ensure high levels of customer satisfaction.Prepare all export documentation required for overseas orders by U.S. and foreign freight companies.Create and modify customer invoices daily using Adobe Acrobat or Kofax software, ensuring accuracy and completeness.Identify and resolve issues with carriers related to delays, documentation, or shipping instructions.Escalate complex or unresolved shipping and logistics issues to the warehouse supervisor when necessary.Apply knowledge of Incoterms, Harmonized System (HS) codes, and export/import regulations in daily shipping operations.Use shipping systems such as FedEx Ship Manager and UPS WorldShip to generate labels, documentation, and tracking information.Maintain accurate inventory and shipping records to support efficient shipping and receiving operations.Operate material handling equipment, such as forklifts, as needed to support shipping and receiving activities.Communicate clearly with cross-functional teams, overseas vendors, and international clients to coordinate shipments and resolve issues.Troubleshoot shipping delays, port holds, and supply chain disruptions and implement corrective actions to keep orders on schedule.Essential SkillsExperience in shipping, receiving, and inventory handling, preferably in an international logistics or distribution environment.Hands-on experience with shipping and receiving processes, including picking, packing, and preparing orders for dispatch.Ability to operate forklifts or similar material handling equipment safely, if required by the role.Strong interpersonal communication skills for effective interaction with freight companies and internal operations personnel.Ability to communicate clearly via email and other channels with customers, freight companies, and internal stakeholders, including individuals who use English as a second language.Sound judgment and strong analytical skills for interpreting regulations, resolving shipping issues, and making informed decisions.Ability to read and understand legal terms and conditions related to shipping, logistics, and trade compliance.Proven ability to multi-task in a fast-paced, high-pressure, and changing environment with minimal day-to-day supervision.Knowledge of Windows operating systems and proficiency in MS Word, Excel, and Outlook.Proficiency with enterprise or warehouse systems, Adobe Acrobat, and Kofax for creating and modifying invoices and documentation.Experience using FedEx Ship Manager and UPS WorldShip for generating shipping labels and tracking shipments.Familiarity with global trade concepts, including Incoterms (such as FOB, CIF, DDP), Harmonized System (HS) codes, and export/import regulations.Strong willingness to stay current on United States Export Administration Regulations and related compliance requirements.Knowledge of Department of Transportation regulations applicable to shipping and logistics.Effective problem-solving skills to quickly address shipping delays, port holds, and other supply chain disruptions.Clear verbal and written communication skills for coordination with cross-functional teams, overseas vendors, and international clients.Additional Skills & QualificationsMultilingual communication skills that support coordination with international clients and vendors.Preferred but not required: Certified Export Specialist (CES) Certification Program.Preferred but not required: Knowledge of International Air Transport Association Dangerous Goods Regulations.Experience preparing export documentation for overseas orders in compliance with U.S. and foreign freight requirements.Familiarity with managing orders across multiple currencies and time zones.Ability to maintain accuracy and attention to detail when handling high volumes of shipping documentation and invoices.Comfort working with digital document tools and shipping platforms to streamline workflows and improve efficiency.Why Work Here?Join a team that values accuracy, collaboration, and continuous learning in the field of global trade and logistics. You will work in an environment that encourages sound judgment, independent problem solving, and professional growth, especially in export compliance and international shipping practices. The role offers stable daytime hours, the opportunity to build specialized knowledge in global regulations and trade documentation, and the chance to contribute directly to reliable service for international customers.Work EnvironmentThis position operates in a warehouse and office-based logistics environment with a focus on international shipping and documentation. The role follows a first-shift schedule, Monday through Friday, from 7:00 a.m. to 3:30 p.m., providing consistent daytime hours. You will work regularly with computers, shipping systems such as FedEx Ship Manager and UPS WorldShip, office software including MS Word, Excel, Outlook, and document tools like Adobe Acrobat and Kofax. The environment is fast-paced and high pressure at times, requiring attention to detail and adherence to regulatory standards while coordinating with freight companies and internal operations.Job Type & LocationThis is a Contract position based out of Batesville, IN.Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Batesville, IN.Application DeadlineThis position is anticipated to close on Oct 10, 2026.