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IT Technician Engineer Administrator

Exceed Consulting

IT Technician / Engineer Level 2/3 Required Technical Experience / Job Support Responsibilities: 5+ years of ITEngineer/ Consulting experience working with the Products and Services listed below Customerticketing system environment Diligent time entry as work is performed Demonstrate exceptional customer facing skills Exceptional aptitude with both workstation and server environments Exceptional skills to provide level 2 or higher support for the following Products and Services: Microsoft Active Directory / Policies / Integration DNS, Certificates, Domain Controllers, DHCP Exchange / O365 Migrations / Integrations VMware Suite Standard, Enterprise vCenter integrations Hyper-V, Proxmox Servers (HPE) SAN Support (IBM, HPE, EMC) Spec, configure, deploy, support Switches (Meraki / Cisco / Extreme / HPE / Arista) Spec, configure, deploy, support VLANs, Trunking Wireless (Meraki / Aruba / Extreme / HPE / Ruckus) Backup Software Datto Veeam StorageCraft Barracuda CloudGen Firewalls Email Security Suite Windows RDP / Application Deployment Citrix / Parallels Design / Support / Deployment VoIPPhone system (3CX or other) Security Solutions - XDR Sentinel One Agents and integration Monitoring / Alerting / Remediation / Reporting Responsibilities: Review and manage daily tickets by updating team, customer,ticket status, andtime entries Plan tasksand schedule yourself and resources as needed Liaise with staff at all levels of a client organization Travel to customer sites when applicable (Travel is infrequent) Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their business Analyze IT requirements within companies and give independent and objective advice on the use of IT Enter documentation into documentation portal Define software, hardware and network requirements for quoting products and services Develop agreed solutions and implement new systems Present solutions in written or oral reports Design, test, install and monitor new systems Mentor other technicians for advancement and knowledge sharing Identify potential clients and build and maintain contacts as needed Environment: Work with a small team of peers to support our customers and their technologies. Increase your skills and mentor others as you work with the team on more complex projects. Exceed Benefits Offered: Health Care Insurance HSA Dental / Optional Cell phone / Optional Laptop 401k when eligible Work from home when applicable #J-18808-Ljbffr Exceed Consulting

Vacancy posted 1 day ago
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