Ocean Export Operations Agent

Ocean Export Operations Agent

Now hiring for an Ocean Export Operations Agent Location: Wood Dale, IL Pay Rate: $23.00 $25.00 per hour Schedule: Monday Friday, 8:00 am 4:30 pm Looking for Ocean Export Operations Agent jobs in Wood Dale where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Job Duties

Utilizing email, Microsoft Teams, phone calls, and in-person conversations to manage business communications and address relevant issues, including but not limited to export shipments. Scheduling pickups for the ocean export shipment Booking the ocean export shipment with the ocean carriers and co-loaders Creating and correcting the ocean bill of lading and related required documents Issuing freight invoices for the ocean export shipments Sending pre-alerts to customers and overseas offices Completing all required internal and external training programs.

Education Requirements

High school diploma or GED required. Additional customer service, business, or office training is beneficial.

Experience Requirements

Strong verbal and written communication skills. Ability to provide professional, courteous, and solution-focused customer service. Experience using computers, business software, and data entry systems. Excellent organizational skills with the ability to manage multiple priorities. Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

Previous customer service, call center, retail, office support, or administrative experience is preferred. Experience working with CRM software, order processing systems, or customer databases is beneficial. Bilingual communication skills may be considered an asset depending on the position. Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Ocean Export Operations Agent.

Physical Capabilities

Ability to remain seated or stand for extended periods while assisting customers. Frequent use of computers, telephones, and standard office equipment. Ability to communicate clearly with customers, coworkers, and business partners. Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Supportive Team Environment focused on professional growth and customer success.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.