Consumer Insights Manager

Consumer Insights Manager

Ocean Spray is hiring for a Consumer Insights Manager! We're a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we're a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we've been making our own way ever since.

Position Location: We're all about flexibility! This will be a hybrid role based out of our corporate headquarters in Lakeville, MA or our Seaport Boston, MA location with Mondays and Fridays remote.

The Consumer Insights Manager will serve as the voice of the consumer throughout the organization to keep the consumer in the forefront of all of our decisions. By leading with the consumer, marketing can activate and develop meaningful and successful brand strategies, communication, marketing plans and new innovations. The ability to deploy strong consumer mindset & business acumen, synthesize marketplace trends, and to inspire and socialize insights across the organization are critical to success in this role. This role demands excellent business partnering skills and strong knowledge and expertise with classic and emerging research tools and methodologies. The Consumer Insights Manager plays a key role in the development and execution of Ocean Spray's brand strategy by partnering with key stakeholders through the insight discovery and execution process. As part of the Insights Team, you will be an internal "voice of the consumer" and strategic business partner to the Ocean Spray marketing and innovation teams working to identify big ideas that drive significant growth for Ocean Spray.

A Day in the Life...

Strategic Business Partner with Business Unit:

• Embedded into the business team with a seat at the table representing the integrated voice of the consumer and market to ensure learnings are embedded in decision making.
• Provides an in-depth understanding of consumer, customer and market to provide insights that are embraced, acted upon and lead to business growth.
• Possesses a broad business acumen that allows engagement in the entire business needs, including market analytics, consumer, shopper and trends.
• Works to raise the business team's consumer and analytic understanding for their business, a continual learning environment.
• Comfortable speaking up and challenging status quo based on consumer learnings

General Manager for all Insights Activities:

• Develop, manage and execute consumer insights learning plan to support brand strategies, innovations, communication and marketing plans. In partnership with marketing identify key questions to solve for, appropriate research approaches/methodologies, and budgets.
• Lead vendor and agency partner research projects to select the best methodology and tools to maximize learning and gain value from projects.
• Incorporate macro trends into everyday activities and articulate how these trends influence our consumers mindset.
• Pull disparate pieces of data together to uncover insights and then create concise and compelling stories to bring those insights to life.
• Manage and lead brand equity studies, positioning, communication testing, new product concept and product testing, and larger strategic projects such as consumer segmentations.
• Actively contribute and partner with marketing and other cross functional teams such as R&D and sales.
• Manage the research budget for respective business unit.

What We Are Looking For:

• Bachelors Degree required and 8+ years of experience in Consumer Insights, Market Research, Analytics, or a related field, with a demonstrated history of leading complex insights initiatives that influence business decisions.
• Proven track record of shaping business and brand strategy through deep consumer understanding via both custom and syndicated research, going above and beyond simply delivering the research results.
• Expertise across both qualitative and quantitative research methodologies, with the judgment to determine the appropriate approach for complex business challenges.
• Proven ability to synthesize multiple, disparate data sources into compelling business recommendations that drive measurable growth.
• Evidence of strong analytical skills; ability to use research as a tool in decision making
• Ability to influence and lead within the organization as a functional research expert and thought partner – can both execute the research with rigor and influence business decisions with data
• Willingness to stretch outside of comfort zones and seek constant improvement of techniques via leveraging outside partners
• Willingness to develop self in both syndicated and custom research approaches.
• Must exhibit evidence of strong empathy and experience with consumer observation and ethnographic research as well as both analytical and creative thinking abilities.
• IRI/Nielsen experience

Education:

Bachelor's or University Degree (Required)

Work Experience:

At least 5 Years of Experience

Annual Salary:

$116,300 - $145,400

The base salary range information above serves as a guideline of the position's typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.

Benefits:

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Life and accident insurance
• Employee assistance program
• Telehealth services
• 1:1 health coaching
• Supportive benefits for all the stages of your life
• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
• Short-Term Incentive/Performance bonuses
• Flexible scheduling options
• Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
• Holiday pay for 12 holidays
• Career development and growth opportunities
• Tuition/Education assistance programs
• Access to LinkedIn Learning
• Scholarship programs for children of employees
• Parental leave
• Bright Horizons Family Solutions – Back-up care, tutoring, etc.
• Adoption assistance
• Bereavement leave
• Up to $300 fitness reimbursement
• Up to $300 massage reimbursement
• Employee appreciation events
• Employee discounts
• Charitable giving

Who We Are:

You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what's better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future. Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:

• Grower Mindset – We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
• Sustainable Results – Guided by purpose, we are focused on delivering results for our grower-owners.
• Integrity Above All – We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
• Inclusive Teamwork – We build diverse and inclusive teams that strengthen our cooperative.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

For MA Applicants – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.