Collections Specialist

The Collections Specialist resolves delinquent status of assigned past due loans in accordance with established bank policies and procedures and Federal and State Regulations.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Monitors and controls past due accounts through the online collection system by retrieving information from the system and recording collection efforts.
* Maintains positive customer relations while reducing delinquent account levels.
* Communicates with customers to resolve the delinquent status of accounts, discusses possible financial arrangements to arrive at a suitable solution.
* Documents the online collection system with all collection efforts including conversations, financial arrangements, notifications, and analysis of loan documents and credit information.
* Researches account records for discrepancies and posting errors.
* Analyze and recommend delinquent accounts for repossession, foreclosure, and suit after all collection efforts have been exhausted.
* Sustains positive customer relationships while discussing sensitive personal financial information.
* Produces tracking reports of collection portfolio for management review.
* Collects late fees, non-sufficient funds fees, and other fees associated with past due accounts

Compensation: up to $50k (based on experience) + Benefits

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

* 2-3yrs of collections experience (within banking/credit union/financial services preferred)
* Associate degree or equivalent from two-year college/technical institution or 3 years of collections related experience
* Demonstrated written and verbal communication skills
* Ability to read & interpret documents, operating & maintenance instructions and procedure manuals
* Experience/Working knowledge of MS-Office suite


Nice to Have Skills & Experience

* Finance industry experience with working knowledge of commercial/consumer/mortgage loan documentation


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.